Customer Service Account Manager

Customer Services Representative

Contract: 6 months (with strong potential to go permanent)
Location: Coleshill (Hybrid - 3 days in the office per week)
Department: Customer Service
Reports to: Regional Customer Services Manager

Job Summary

We are seeking a proactive and customer-focused Customer Services Representative to provide end-to-end dealer and customer support. This role covers order processing, invoicing, shipments, and lifecycle management across vehicles, parts, garments, and accessories. You will play a key role in ensuring seamless operations, supporting sales and marketing teams, and maintaining excellent relationships with dealers and end customers.

Key Responsibilities

• Provide dealer and customer support across order processing, invoicing, and shipments.

• Act as the main point of contact for dealers (orders, supply chain, invoicing) and support end customers by directing them to the correct contacts.

• Use order management and pricing systems to process orders.

• Manage and oversee backorders to optimise delivery performance, providing status updates and communication to dealers.

• Support Finance with dealer credit management and month-end processes.

• Ensure shipments are completed on time and invoiced correctly, resolving any delivery or invoicing issues.

• Process demo vehicle orders for the Sales and Marketing teams.

• Provide training and support to dealers on new and existing processes.

• Collaborate with Sales, Marketing, and Technical teams to report on dealer status.

Skills & Experience Required

• Excellent customer service skills and a strong team ethic.

• Experience with order management systems.

• Strong organisational and administrative skills, with proficiency in Microsoft Office.

• Previous experience in a commercial B2B environment.

• Strong communication and influencing skills.

• Ability to work both independently and collaboratively.

• Experience in supporting process training and system use for stakeholders.