Account Manager

Account Manager
LHH Recruitment Solutions is currently seeking an Account Manager with at least 2 years of experience working in a similar role. This is Direct Hire opportunity within the Construction industry, located in Melville, NY.  
Responsibilities:

• Serve as a primary point of contact for assigned clients and vendors, managing daily correspondence and responding to service-related questions and concerns.

• Build and maintain positive client relationships by providing timely communication, addressing issues, and ensuring service expectations are understood and met.

• Coordinate with internal departments to resolve client issues and ensure service requests are completed accurately and efficiently.

• Manage incoming work orders for assigned accounts, reviewing service requirements and assigning work orders as appropriate.

• Create and assign dispatches to Account Representatives, Account Coordinators, or other appropriate team members based on service needs.

• Monitor client email distribution channels throughout the day, reviewing incoming requests and delegating or sharing information with appropriate departments.

• Track active and ongoing service requests to ensure consistent progress and proper follow-up through completion.

• Closely monitor emergency and high-priority service tickets, communicating with internal teams and vendors to ensure issues continue moving toward resolution.

• Communicate updates, scheduling information, service changes, and other relevant details to clients and vendors throughout the service process.

• Work cross-functionally with internal departments to ensure client and vendor needs related to service work orders are clearly understood and properly addressed.

• Identify potential service issues or delays and proactively work with the appropriate teams to develop solutions.

• Maintain accurate documentation of client communications, work-order activity, dispatch information, and service updates.

• Provide ongoing follow-up with clients and vendors to ensure service expectations are met and outstanding issues are appropriately resolved.

Qualifications:

• 1-2 years of Account Management experience   

Work Site: On Site              
Employment Type: Direct Hire
Salary: $55,000-65,000/yr              
 

Pay Details: $55,000.00 to $65,000.00 per year

Search managed by: Patrick Garron

Equal Opportunity Employer/Veterans/Disabled

Military connected talent encouraged to apply

To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.lhh.com/us/en/candidate-privacy

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

• The California Fair Chance Act
• Los Angeles City Fair Chance Ordinance
• Los Angeles County Fair Chance Ordinance for Employers
• San Francisco Fair Chance Ordinance

Massachusetts Candidates Only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.