Call Center Representative

Call Center Representative

Location: Norwood, Ohio

Pay: $18–19/hour

Schedule: 1st shift, Monday–Friday

Type: Contract-to-hire

Work Environment: Hybrid

We are seeking experienced Call Center Representatives for a contract-to-hire opportunity with our client in the Norwood area. This role is ideal for candidates who thrive in fast-paced, high-volume environments and are passionate about delivering excellent customer service.

Key Responsibilities:

• Handle a high volume of inbound and outbound calls (50–70+ daily)

• Assist customers with account inquiries, troubleshooting, and general support

• Resolve customer concerns, complaints, and service issues in a professional manner

• Document all interactions accurately in the system

• Process transactions and navigate multiple systems efficiently

• Escalate complex issues as needed while maintaining customer satisfaction

Qualifications:

• Must have prior high-volume call center experience

• Strong communication and problem-solving skills

• Ability to multitask and work in a fast-paced environment

• Comfortable working with multiple systems and data entry

• Reliable and professional with strong attendance

Pay Details: $18.00 to $19.00 per hour

Search managed by: Bianca Kimble

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

Equal Opportunity Employer/Veterans/Disabled

Military connected talent encouraged to apply

To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.lhh.com/us/en/candidate-privacy

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

• The California Fair Chance Act
• Los Angeles City Fair Chance Ordinance
• Los Angeles County Fair Chance Ordinance for Employers
• San Francisco Fair Chance Ordinance

Massachusetts Candidates Only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.