Call Center Representative

Call Center Representative

LHH Recruitment is partnering with a corporate organization near the Mesa/Tempe order. This company is looking to add a call center representative to their expanding team. This job is Monday-Friday with a 6am start time. The hourly rate is $21/hr.

This role is ideal for someone who thrives in a fast-paced environment and enjoys providing exceptional service across both business-to-consumer (B2C) and business-to-business (B2B) interactions.

You will serve as a key point of contact for customers, handling a high volume of inbound phone calls and emails while delivering accurate information, resolving issues efficiently, and maintaining a professional and positive experience.

Key Responsibilities:

• Handle a high volume of inbound calls and emails in a timely and professional manner
• Assist both B2C and B2B customers with inquiries, order status, account questions, and issue resolution
• Provide accurate information regarding products, services, and processes
• Document all customer interactions in the system with a high level of detail and accuracy
• Troubleshoot and resolve customer concerns, escalating when necessary
• Collaborate with internal teams to ensure timely and effective resolution of customer needs
• Maintain strong knowledge of company products, services, and policies

Qualifications:

• 1+ year of call center or high-volume customer service experience preferred
• Experience supporting both B2C and/or B2B customers is a plus
• Strong verbal and written communication skills
• Ability to manage multiple tasks and prioritize effectively in a fast-paced environment
• Proficiency in Microsoft Office and CRM systems
• Strong attention to detail and problem-solving skills
• Reliable, punctual, and able to consistently meet attendance expectations

If you are interested, please apply now!
 

Pay Details: $20.00 to $21.00 per hour

Search managed by: Cassandra Nienow

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

Equal Opportunity Employer/Veterans/Disabled

Military connected talent encouraged to apply

To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.lhh.com/us/en/candidate-privacy

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

• The California Fair Chance Act
• Los Angeles City Fair Chance Ordinance
• Los Angeles County Fair Chance Ordinance for Employers
• San Francisco Fair Chance Ordinance

Massachusetts Candidates Only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.