Call Center Specialist

We are seeking a motivated and customer‑focused Call Center Specialist to join our growing team. In this role, you will be the first point of contact for customers, providing professional, efficient, and solutions‑driven support. This is an excellent opportunity for someone who enjoys helping others, thrives in a fast‑paced environment, and values clear communication.

Key Responsibilities

• Handle high‑volume inbound and outbound calls while maintaining a positive and professional demeanor

• Provide accurate information, resolve customer inquiries, and escalate issues when appropriate

• Document call details, customer interactions, and resolutions accurately in internal systems

• Follow established call scripts, policies, and quality standards

• Maintain confidentiality and professionalism when handling sensitive customer information

• Meet or exceed performance metrics related to call quality, productivity, and customer satisfaction

Qualifications

• High school diploma or equivalent required

• Previous call center, customer service, or phone‑based support experience preferred

• Strong verbal communication and active listening skills

• Ability to multitask, remain organized, and work efficiently under pressure

• Comfortable using computers, CRM systems, and standard office software

• Reliable attendance and a strong work ethic

What We Offer

• Competitive hourly pay with opportunities for performance incentives

• Paid training and ongoing coaching

• Supportive team environment with leadership access

• Opportunities for growth and advancement

• Comprehensive benefits package (medical, dental, vision, PTO, as applicable)

Why Join Us?

We believe our people are our strength. You’ll be supported, trained, and valued in a role where your communication skills make a real impact every day.

Apply today to start your career as a Call Center Specialist.

Pay Details: $18.00 to $23.00 per hour

Search managed by: Amaka Mozie

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

Equal Opportunity Employer/Veterans/Disabled

Military connected talent encouraged to apply

To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.lhh.com/us/en/candidate-privacy

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

• The California Fair Chance Act
• Los Angeles City Fair Chance Ordinance
• Los Angeles County Fair Chance Ordinance for Employers
• San Francisco Fair Chance Ordinance

Massachusetts Candidates Only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.