Client Relations Coordinator

Client Relations Coordinator (Contract)

Industry: Energy Sector
Location: 100% ONSITE - Downtown Houston, 77002
Schedule: Monday–Friday, flexible start time between 6:00 AM – 8:00 AM
Position Type: Temporary / Contract
Duration: Approximately 2–6 months
Pay Rate: $18.00–$21.00 per hour

 

Job Summary

LHH Recruitment Solutions is seeking a Client Relations Coordinator to support a high‑volume customer service hotline for one of our energy‑sector clients. This contract role focuses on answering inbound calls, responding to email inquiries, researching customer records, and updating account information using internal systems. This position will provide coverage and additional support during a temporary leave.

 

Even Simpler:
This job is about helping clients by answering their phone calls and emails. You’ll look up their information on the computer and help update their details when needed.

 

Key Responsibilities

• Answer inbound client phone calls and respond to email inquiries

• Research customer information using systems such as SAP PRA, Salesforce, and PLADS

• Update and maintain accurate client records

• Submit internal requests to update Tax ID and banking information

• Log all client calls and email interactions in Salesforce

• Assist internal teams with ad‑hoc administrative and customer support tasks

• Provide backup support for additional customer service queues as needed

 

Skill Requirements

Must‑Have Requirements

• Proficiency with Microsoft Excel

• Strong written and verbal communication skills

• Ability to prioritize tasks assigned by multiple sources

• Strong attention to detail

• Excellent problem‑solving skills

Preferred Qualifications

• Experience with SAP PRA and/or Salesforce

• Previous customer service or call center experience

• Experience supporting customer inquiries in a hotline or shared inbox environment

 

Skill Education:

• SAP PRA (Production Revenue Accounting): A system used in the energy industry to manage revenue and royalty information

• Salesforce: A CRM platform used to track and manage client interactions

• PLADS: An internal data system used to research and manage client records

• Excel: Used for tracking data, reviewing information, and supporting reporting needs

 

Working Conditions

• Standard office environment

• Must be able to remain in a stationary position for extended periods (sitting or standing approximately 50% of the time)

Pay Details: $18.00 to $20.00 per hour

Search managed by: Laarnie Thompson

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

Equal Opportunity Employer/Veterans/Disabled

Military connected talent encouraged to apply

To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.lhh.com/us/en/candidate-privacy

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

• The California Fair Chance Act
• Los Angeles City Fair Chance Ordinance
• Los Angeles County Fair Chance Ordinance for Employers
• San Francisco Fair Chance Ordinance

Massachusetts Candidates Only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.