Collections & A/R Specialist

Position Summary
The Collections Specialist is responsible for managing the business‑to‑business (B2B) collections process, ensuring timely receipt of payments, reducing outstanding receivables, and maintaining accurate account records. This role requires strong communication skills, a proactive approach to resolving payment issues, and solid knowledge of aging reports and accounts receivable practices.

Key Responsibilities

• Manage a portfolio of B2B accounts, proactively following up on past‑due invoices and maintaining consistent communication with clients.

• Review, analyze, and interpret aging reports to prioritize collection efforts and identify delinquent accounts.

• Investigate payment discrepancies, resolve billing issues, and work cross‑functionally with Accounting, Sales, and Customer Service to ensure quick resolution.

• Document all collection activities, communications, and account status updates in the company’s system.

• Negotiate payment arrangements and settlements in alignment with company policies.

• Prepare weekly and monthly reports on collections progress, aging trends, and risk areas for management review.

• Escalate severely delinquent accounts to management or external agencies when appropriate.

• Assist with month‑end close activities, including AR reconciliations and reporting as needed.

Qualifications

• 3+ years of B2B collections experience.

• Strong understanding of aging reports and AR reconciliation processes.

• Excellent verbal and written communication skills with the ability to build professional client relationships.

• Proficiency with accounting/ERP systems and Excel.

• Strong organizational skills with the ability to prioritize high‑volume accounts.

• Ability to problem‑solve, negotiate, and maintain professionalism in challenging situations.

• High attention to detail and accuracy in record‑keeping.

Benefits

• Medical, dental, and vision insurance.

• 401k retirement account.

Pay Details: $28.00 to $36.00 per hour

Search managed by: Matthew Nolan

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

Equal Opportunity Employer/Veterans/Disabled

Military connected talent encouraged to apply

To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.lhh.com/us/en/candidate-privacy

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

• The California Fair Chance Act
• Los Angeles City Fair Chance Ordinance
• Los Angeles County Fair Chance Ordinance for Employers
• San Francisco Fair Chance Ordinance

Massachusetts Candidates Only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.