Collections Coordinator

We are partnering with a well-established organization to identify a Collections Coordinator. This role is ideal for someone who thrives in a fast-paced environment, enjoys cross-functional collaboration, and takes pride in exceptional customer service.

 

This position plays a key role in managing past-due balances, resolving customer disputes, supporting order release decisions, and maintaining accurate financial records—while working closely with internal finance, sales, and customer-facing teams.

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What You’ll Do

• Manage a high volume of customer accounts, driving resolution of past-due balances through phone and email outreach

• Apply established credit and collections policies to support order release and cash resolution decisions

• Maintain accurate customer, contact, and account details

• Research and resolve invoice discrepancies, customer disputes, and payment issues

• Collaborate closely with Sales, Customer Service, Finance, and Operations teams to support customer satisfaction

• Prepare and maintain reporting related to aging, collections activity, disputes, and cash application

• Monitor customer terms, contracts, special agreements, and credit exposure

• Assist with monthly statements, invoicing support, and departmental coverage as needed

• Support training and onboarding of new team members and participate in ongoing financial services initiatives

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What We’re Looking For

• 2 years experience in collections

• High school diploma or equivalent required

• Intermediate skills with computer systems

• Strong negotiation, analytical, and decision-making skills

• Excellent written and verbal communication skills

• Ability to manage priorities independently while working collaboratively across teams

• Detail-oriented mindset with strong organizational and time-management skills

 

Excellent benefits include medical, bonus potential, and growth within the organization. Apply today if you are interested in this opportunity!

Pay Details: $19.00 to $22.00 per hour

Search managed by: Samantha Garman

Equal Opportunity Employer/Veterans/Disabled

Military connected talent encouraged to apply

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The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

• The California Fair Chance Act
• Los Angeles City Fair Chance Ordinance
• Los Angeles County Fair Chance Ordinance for Employers
• San Francisco Fair Chance Ordinance

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