Customer Operations Temp

Customer Experience & Operations Specialist - NYC

Position Overview

LHH Recruitment Solutions is seeking a highly organized, customer-focused Customer Experience & Operations Specialist to support a busy Customer Experience and Sample Operations team.

This contract opportunity is ideal for someone with strong customer service, order processing, and administrative coordination experience who thrives in a fast-paced environment. The individual will support daily sample fulfillment activities while providing flexible, cross-functional assistance wherever needed.

Key Responsibilities

• Process and coordinate sample orders from initial request through fulfillment and delivery, managing high-volume requests of 50+ orders daily.

• Review and process sample requests submitted through Salesforce by Sales representatives and Brokers.

• Verify inventory availability, determine appropriate fulfillment locations, and coordinate with warehouses as needed.

• Track shipments, provide delivery updates, and resolve shipping issues or outstanding requests.

• Communicate professionally with customers, distributors, brokers, and internal teams via phone and email.

• Support sample coordination for trade shows, photoshoots, and training events.

• Assist with customer orders, regional distribution programs, and general administrative tasks.

• Provide coverage for team members and support additional Customer Experience functions based on business needs.

Qualifications

• Previous experience in customer service, customer experience, order processing, sales support, logistics coordination, or a related function.

• Strong organizational skills with the ability to manage multiple priorities and deadlines.

• Excellent written and verbal communication skills.

• Strong attention to detail and consistent follow-through.

• Comfortable working across departments and adapting to changing priorities.

• Proficiency with Microsoft Office; Salesforce or a similar CRM/order management system is preferred.

• A proactive, team-oriented approach and willingness to assist wherever needed.

Additional Information

This is a contract assignment anticipated to continue through February 2027. We are seeking someone who can contribute quickly, manage a high volume of requests, and provide dependable support across the Customer Experience team.

Pay Details: $25.00 to $30.00 per hour

Search managed by: Renee Walker

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

Equal Opportunity Employer/Veterans/Disabled

Military connected talent encouraged to apply

To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.lhh.com/us/en/candidate-privacy

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

• The California Fair Chance Act
• Los Angeles City Fair Chance Ordinance
• Los Angeles County Fair Chance Ordinance for Employers
• San Francisco Fair Chance Ordinance

Massachusetts Candidates Only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.