Customer Service Associate

Customer Service Associate
Location: Ramsey, NJ (Onsite)
Pay: $21/hour- Temp to perm
Schedule: Monday–Friday, 10:00 AM – 7:00 PM

A great opportunity for a recent college graduate or entry-level candidate looking to build a career in customer service within a professional office environment.

Position Summary
The Customer Service Associate serves as a key point of contact for customers and internal teams, handling inquiries, resolving issues, and ensuring a high level of service across multiple communication channels including phone, email, chat, and text.

Reports To
Customer Service Manager

Key Responsibilities

• Answer inbound phone calls in a professional and timely manner

• Build rapport with customers to establish and maintain strong relationships

• Respond to e-commerce chats and internal ProKeep texts from the sales team

• Manage and respond to customer emails, including return inquiries

• Process requests for Sales Representatives and provide timely follow-up

• Resolve customer issues efficiently and professionally

• Create UPS return labels as needed via ups.com

• Communicate effectively with customers, sales teams, and internal departments

• Perform additional administrative and support tasks as needed

Authority and Decision Making

• Review and release or hold orders within defined guidelines

• Enter and update orders in the system

• Adjust order pricing and quantities as appropriate

• Access customer account information and provide updates to customers and sales teams

• Coordinate special shipping requests

• Process customer credits for returns and billing discrepancies

Qualifications and Skills

• Strong computer skills, including familiarity with SAP, Microsoft Outlook, Excel, Word, Teams, Zendesk, and internet-based tools

• Excellent verbal and written communication skills

• Strong organizational and multitasking abilities with attention to detail

• Ability to remain calm and professional in fast-paced or stressful situations

• Strong interpersonal skills with a collaborative, team-oriented mindset

• Self-motivated, reliable, and goal-oriented

Key Duties

• Handle customer and sales inquiries across multiple channels

• Work closely with Accounts Receivable, Shipping, and other departments

• Support order processing and issue resolution

• Act as a problem solver and customer advocate

Pay Details: $20.00 to $21.00 per hour

Search managed by: Tracy Galarza

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

Equal Opportunity Employer/Veterans/Disabled

Military connected talent encouraged to apply

To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.lhh.com/us/en/candidate-privacy

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

• The California Fair Chance Act
• Los Angeles City Fair Chance Ordinance
• Los Angeles County Fair Chance Ordinance for Employers
• San Francisco Fair Chance Ordinance

Massachusetts Candidates Only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.