Customer Service/ Dispatcher

Customer Service / Dispatcher

The Customer Service / Dispatcher is responsible for providing excellent customer service while coordinating and dispatching drivers, technicians, or field personnel. This position serves as a key point of contact between customers and field teams, ensuring service requests are scheduled accurately, updates are communicated promptly, and issues are resolved efficiently. This is a great opportunity located near Lake Villa, IL.

Key Responsibilities

• Receive and respond to customer calls, emails, and service requests in a professional and timely manner.

• Schedule and dispatch drivers, technicians, or field personnel based on customer needs, availability, location, and priority.

• Monitor daily schedules and routes, making adjustments as needed due to delays, cancellations, emergencies, or changing customer requirements.

• Communicate with customers regarding appointment times, service updates, delays, order status, and other scheduling information.

• Maintain regular communication with drivers or field personnel to track assignments and ensure services are completed on schedule.

• Enter and update customer information, service requests, work orders, and dispatch details accurately within company systems.

• Resolve customer concerns and service-related issues while maintaining a professional and customer-focused approach.

• Coordinate with operations, warehouse, transportation, sales, and other internal departments to ensure customer needs are met.

• Maintain accurate documentation of customer interactions, completed services, schedule changes, and follow-up requirements.

• Prioritize urgent service requests and adjust dispatch schedules to accommodate time-sensitive situations.

• Assist with preparing reports, tracking service activity, and maintaining accurate departmental records.

• Follow up with customers when necessary to confirm service completion and ensure overall customer satisfaction.

Qualifications

• Previous experience in customer service, dispatching, transportation, logistics, field service, or scheduling preferred.

• Strong verbal and written communication skills.

• Ability to manage multiple priorities in a fast-paced environment.

• Strong problem-solving and organizational skills.

• Comfortable working with dispatching, scheduling, CRM, ERP, or order management systems.

• Proficiency with Microsoft Outlook, Word, and Excel preferred.

• Ability to remain calm and professional when handling urgent requests, schedule changes, or customer concerns.

Job Details:

• Direct Hire

• Pay $20- $22 an hour, depending on experience

If you are interested, please apply and submit your resume.

Benefit offerings include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits, and 401K plan. Our program provides employees the flexibility to choose the type of coverage that meets their individual needs. Available paid leave may include Paid Sick Leave, where required by law; any other paid leave required by Federal, State, or local law; and Holiday pay upon meeting eligibility criteria.

 

Pay Details: $20.00 to $22.00 per hour

Search managed by: Kim Moeslein

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

Equal Opportunity Employer/Veterans/Disabled

Military connected talent encouraged to apply

To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.lhh.com/us/en/candidate-privacy

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

• The California Fair Chance Act
• Los Angeles City Fair Chance Ordinance
• Los Angeles County Fair Chance Ordinance for Employers
• San Francisco Fair Chance Ordinance

Massachusetts Candidates Only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.