Customer Service

Client Experience Lead - Customer Service

In this direct hire (permanent) role, you’ll be the primary point of contact for our clients, ensuring seamless communication and support throughout their journey. You’ll manage scheduling, assist with transactions, and work closely with internal teams to keep everything running smoothly. This role also includes leadership opportunities to guide and support junior team members.

Key Responsibilities:

• Provide responsive and friendly assistance to clients via phone, email, and face-to-face interactions

• Coordinate appointments and maintain accurate client records in our CRM platform

• Address client issues with professionalism and follow up to ensure satisfaction

• Assist with order entry, payment processing, and status updates

• Partner with internal departments to ensure timely project execution

• Offer guidance and support to junior staff, fostering a collaborative environment

What You Bring:

• Associate’s degree or equivalent hands-on customer service experience

• Minimum of 2 years in a client-facing or customer support role

• Construction, HVAC, Plumbing, Electrical or similar industry experience required

• Excellent verbal and written communication skills

• Comfortable using Microsoft Office tools in a fast-paced environment

Perks & Benefits:

• Comprehensive medical, dental, vision, and life insurance coverage

• Retirement plan with company match

• Generous paid time off including vacation, sick days, and holidays

Pay Details: $21.00 to $25.00 per hour

Search managed by: Kelly Martin

Equal Opportunity Employer/Veterans/Disabled

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The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

• The California Fair Chance Act
• Los Angeles City Fair Chance Ordinance
• Los Angeles County Fair Chance Ordinance for Employers
• San Francisco Fair Chance Ordinance

Massachusetts Candidates Only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.