Customer Service Manager

A top client is seeking a Customer Service Manager. This role is responsible for overseeing a team, supporting revenue goals, and ensuring a high level of customer satisfaction through effective order, repair and contract management

APPLY NOW!!

Key Responsibilities

• Lead, develop, and manage a team of customer service professionals, ensuring balanced workloads, strong performance, and continuous skill development

• Oversee the full lifecycle of repair sales processes including quoting, order management, invoicing, and warranty/claims resolution

• Drive operational excellence by implementing KPIs, monitoring performance metrics, and improving front-end customer service processes

• Serve as the central liaison between customers and internal departments to ensure seamless communication, timely delivery, and high service levels

Qualifications

• 5+ years of experience in customer service leadership, sales operations, or related environment

• Strong working knowledge of ERP/MRP systems and proficiency with Excel and business tools

• Proven leadership, problem-solving, and organizational skills with the ability to manage priorities in a fast-paced setting

Salary: $70K - $80K (depending on experience)

Location: Onsite - Van Nuys, CA  91406

Schedule: M-F 7am - 3:30pm

Benefits: Medical, Dental, Vision, 401k match, 2 weeks PTO

APPLY NOW!!

“Equal Opportunity Employer/Veterans/Disabled

To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.lhh.com/us/en/candidate-privacy

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

• The California Fair Chance Act

• Los Angeles City Fair Chance Ordinance

• Los Angeles County Fair Chance Ordinance for Employers

• San Francisco Fair Chance Ordinance”

Pay Details: $70,000.00 to $80,000.00 per year

Search managed by: Deanna Murphy

Equal Opportunity Employer/Veterans/Disabled

Military connected talent encouraged to apply

To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.lhh.com/us/en/candidate-privacy

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

• The California Fair Chance Act
• Los Angeles City Fair Chance Ordinance
• Los Angeles County Fair Chance Ordinance for Employers
• San Francisco Fair Chance Ordinance

Massachusetts Candidates Only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.