Customer Service Representative

We are seeking a Customer Service Representative for one of our clients in Brookhaven, GA. This position is ideal for a service-oriented professional who thrives in a fast-paced environment and is committed to delivering high-quality customer experiences.

The Customer Service Representative will serve as a primary point of contact for agents, policyholders, and providers, handling inquiries, resolving issues, and ensuring professional and timely customer support.

 

Key Responsibilities

• Respond to customer inquiries via phone, email, and written communication

• Resolve issues and follow up to ensure customer satisfaction

• Provide accurate information using product and policy knowledge

• Build positive relationships with customers and internal stakeholders

• Collaborate with internal teams to resolve issues efficiently

• Document customer interactions and maintain accurate records

• Manage multiple priorities while maintaining a high standard of service

 

Qualifications

• High school diploma or equivalent required; college coursework preferred

• Ideally 2+ years of office experience, including customer service

• Insurance industry experience preferred

Skills

• Strong customer service and communication skills

• Empathy, patience, and problem-solving ability

• Attention to detail and time management skills

• Experience with customer service systems and databases

• Ability to adapt in a high-volume, fast-paced environment

 

Location: Brookhaven, GA
Job Type: Onsite | Direct Hire | Full-Time

Pay Details: $45,000.00 to $48,000.00 per year

Search managed by: Coleman Harris

Equal Opportunity Employer/Veterans/Disabled

Military connected talent encouraged to apply

To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.lhh.com/us/en/candidate-privacy

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

• The California Fair Chance Act
• Los Angeles City Fair Chance Ordinance
• Los Angeles County Fair Chance Ordinance for Employers
• San Francisco Fair Chance Ordinance

Massachusetts Candidates Only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.