Customer Service Representative

Customer Service Representative (Direct Hire | Onsite)

Location: Downtown Indianapolis, IN
Salary: $48,000 – $50,000 annually
Schedule: Full-time | Monday–Friday | Fully onsite

---

About the Opportunity

We are partnering with a growing organization in downtown Indianapolis to hire a Customer Service Representative for a direct hire opportunity. This is a critical role on a tight-knit 3-person team where personality, reliability, and customer focus are key to success.

If you thrive in a fast-paced environment, enjoy problem-solving, and don’t mind spending much of your day on the phone supporting both internal teams and customers, this could be a great fit.

---

Key Responsibilities

• Handle a high volume of inbound and outbound calls with internal sales teams and customers

• Provide real-time support on:

  • Product availability and inventory checks

  • Shipping status and tracking updates

  • Order processing and replacement requests

• Enter and manage purchase orders via phone, email, fax, and EDI systems

• Investigate and resolve shipping delays and order discrepancies

• Support both individual customers and larger commercial accounts

• Respond to customer inquiries and complaints with professionalism and urgency

• Maintain accurate data in ERP systems and spreadsheets

---

What We’re Looking For

• 2+ years of customer service experience (call center or high-volume environment preferred)

• Comfortable being on the phone for the majority of the day

• Strong problem-solving skills and ability to manage customer concerns

• Detail-oriented with strong organizational skills

• Tech-savvy with the ability to quickly learn new systems

• Experience working with an ERP system (any platform)

• Intermediate Excel skills (able to navigate spreadsheets, track data, and update information)

Pay Details: $48,000.00 to $50,000.00 per year

Search managed by: Melanie Lake

Equal Opportunity Employer/Veterans/Disabled

Military connected talent encouraged to apply

To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.lhh.com/us/en/candidate-privacy

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

• The California Fair Chance Act
• Los Angeles City Fair Chance Ordinance
• Los Angeles County Fair Chance Ordinance for Employers
• San Francisco Fair Chance Ordinance

Massachusetts Candidates Only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.