Customer Service Specialist

Customer Service Specialist
Location: La Mesa, CA (Onsite to start, future hybrid potential)
Schedule: Full-time, Monday–Friday
Pay Rate: $22 per hour
A growing financial services company is hiring Customer Experience Specialists to support participant and client requests. This role focuses on case management, documentation, and customer support using internal CRM tools.
 
What you’ll do:

• Respond to client inquiries (phone and/or email)

• Document cases accurately in a CRM (Salesforce-based)

• Follow structured workflows and service guidelines

 
What we’re looking for:

• 1+ year of customer service, call center, or admin experience

• Strong communication and attention to detail

• Comfort handling confidential information

• CRM experience preferred (Salesforce a plus)

 
Long-term opportunity with strong performance.
 

Pay Details: $22.00 per hour

Search managed by: Nicolette Suskauer

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

Equal Opportunity Employer/Veterans/Disabled

Military connected talent encouraged to apply

To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.lhh.com/us/en/candidate-privacy

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

• The California Fair Chance Act
• Los Angeles City Fair Chance Ordinance
• Los Angeles County Fair Chance Ordinance for Employers
• San Francisco Fair Chance Ordinance

Massachusetts Candidates Only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.