Customer Service Specialist

LHH Recruitment Solutions is seeking a Customer Service Representative in St. Louis, MO. This role is responsible for delivering a positive experience to customers by handling inquiries, resolving issues, and providing timely, accurate information. This role serves as a key point of contact between the company and its customers and plays an important role in maintaining strong customer relationships.

 

Title: Customer Service Representative

Type: Temp-to-Hire

Location: St. Louis, MO

 

Compensation: $15.00 - $18.00 per/hour

 

Job Description

• Respond to customer inquiries via phone, email, and chat in a professional and helpful manner

• Resolve customer concerns quickly while ensuring a positive customer experience

• Process orders, returns, account updates, and service requests accurately

• Document customer interactions and issues within CRM or ticketing systems

• Collaborate with internal teams to resolve complex customer issues

• Educate customers on products, services, and policies

• Follow established procedures while meeting service level goals

• Identify recurring issues and share feedback with leadership for improvement

• Maintain a high level of product and process knowledge

• Represent the company with professionalism and empathy

 

Qualifications

• High school diploma or equivalent; additional education a plus

• 1+ years of customer service or call center experience preferred

• Strong verbal and written communication skills

• Ability to problem‑solve and remain calm in challenging situations

• Basic computer skills and experience with CRM or support tools

• Strong attention to detail and time management skills

• Experience in a fast‑paced customer service environment

• Familiarity with order processing, billing, or account management

• Bilingual skills a plus

Pay Details: $15.00 to $18.00 per hour

Search managed by: Amanda Bellson

Equal Opportunity Employer/Veterans/Disabled

Military connected talent encouraged to apply

To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.lhh.com/us/en/candidate-privacy

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

• The California Fair Chance Act
• Los Angeles City Fair Chance Ordinance
• Los Angeles County Fair Chance Ordinance for Employers
• San Francisco Fair Chance Ordinance

Massachusetts Candidates Only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.