Customer Success Associate

LHH is seeking a driven Customer Success Associate to join a growing Customer Success team within a fast-paced, global‑facing organization. This is a newly created role designed for early-career professionals who are eager to grow quickly, excel in operational environments, and confidently support Customer Success Managers handling large global accounts.

 

This role is ideal for someone who enjoys problem‑solving, learning complex systems, managing escalations, and thriving in a structured, documentation-driven environment.

 

Customer Success Associate (Temp‑to‑Hire) — Houston, TX

Location: Hybrid — Galleria Area, Houston, TX 77027
Schedule: Monday–Thursday Onsite, Friday Remote
Pay Rate: $25–$28/hr (DOE)
Estimated Salary Upon Conversion: $52,000–$60,000
Job Type: Temp to Hire
Attire: Business Casual
Parking: Garage

Key Responsibilities

• Support two Customer Success Managers with daily operational tasks

• Manage customer escalations professionally and efficiently

• Troubleshoot issues using internal systems and available documentation

• Update CRM and internal platforms with accurate data

• Analyze customer activity and assist with reporting in Excel

• Learn multiple internal systems and workflows quickly

• Suggest process improvements to increase efficiency

• Collaborate with operations, technical, and customer support teams

 

What Makes You a Strong Fit

Strong Initiative and Problem-Solving

• Works independently after training

• Uses documentation and resources to find answers

• Improves processes and identifies more efficient approaches

Professionalism and Business Acumen

• Mature, polished communication

• Reliable, responsive, and team‑oriented

• Demonstrates good judgment and workplace etiquette

Customer Service and Operational Support Experience

Experience with:

• Handling escalations

• Managing multiple priorities

• Operating in a high‑volume, fast-paced environment
  This is not a SaaS-style CSM role; it is more operational and technical.

Technical Aptitude

• Comfortable with Excel (formulas and pivot tables preferred)

• Able to learn multiple internal platforms

• CRM experience (Microsoft CRM is a plus)

Industry Background (Preferred)

Candidates from technical or operational industries often excel, such as:

• Oil & Gas

• Manufacturing

• Security/Facilities

• Field services

Education

• Bachelor’s degree strongly preferred

• Candidates without a degree considered if performance history is strong

Ability to Thrive in a Fast-Paced, High-Pressure Environment

Comfortable with:

• High-volume escalations

• Shifting priorities

• Supporting global accounts

• Tight timelines

Fast and Adaptable Learner

Training includes an intensive two‑week program, shadowing, documentation review, and learning multiple systems and processes.

 

Pay Details: $25.00 to $28.00 per hour

Search managed by: Laarnie Thompson

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

Equal Opportunity Employer/Veterans/Disabled

Military connected talent encouraged to apply

To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.lhh.com/us/en/candidate-privacy

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

• The California Fair Chance Act
• Los Angeles City Fair Chance Ordinance
• Los Angeles County Fair Chance Ordinance for Employers
• San Francisco Fair Chance Ordinance

Massachusetts Candidates Only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.