Intake Coordinator-Van Nuys (hybrid position)

We are seeking a detail-oriented Intake Coordinator for a contract opportunity with an organization in the Van Nuys area. This hybrid position will support new client intake, insurance verification, documentation, and coordination while ensuring each individual receives responsive and professional service throughout the process.

Intake Coordinator
Contract | Hybrid | Van Nuys, CA
Pay: $24/hour
Hours: Monday–Friday, 8:30 AM–5:00 PM

Responsibilities

• Coordinate new client intake from initial contact through transition to the appropriate service team

• Gather and review required intake documentation

• Verify insurance eligibility, benefits, and authorization requirements

• Maintain accurate and timely client records and intake tracking information

• Follow up on outstanding information to keep clients progressing through the intake process

• Communicate with internal teams to facilitate smooth handoffs and a positive customer experience

• Monitor assigned cases and ensure deadlines and departmental service standards are met

• Maintain confidentiality and adhere to applicable privacy and regulatory requirements

• Identify opportunities to improve intake processes and customer service

• Assist with additional departmental projects as needed

Qualifications

• Previous experience in intake coordination, healthcare administration, insurance verification, customer service, or a related area preferred

• Experience verifying benefits and/or obtaining authorizations is highly desirable

• Strong customer service and communication skills

• Excellent attention to detail and follow-through

• Ability to organize and manage a high-volume workload independently

• Comfortable tracking and maintaining detailed information in electronic systems

• Proficiency with Microsoft Office

• CRM or case-management system experience preferred

• Spanish proficiency is a plus

Pay Details: $24.00 per hour

Search managed by: Cynthia Varela

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

Equal Opportunity Employer/Veterans/Disabled

Military connected talent encouraged to apply

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The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

• The California Fair Chance Act
• Los Angeles City Fair Chance Ordinance
• Los Angeles County Fair Chance Ordinance for Employers
• San Francisco Fair Chance Ordinance

Massachusetts Candidates Only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.