IT Support Analyst

Location: New York, NY (Onsite)
Schedule: Tuesday–Thursday, approximately 24 hours per week
Employment Type: W2 Contract

Position Overview

LHH Recruitment Solutions is seeking an IT Support Analyst for a part-time contract opportunity with a technology company in New York City.

This position provides hands-on technical support to internal employees, including troubleshooting Windows and Mac computers, configuring and deploying equipment, resolving service desk tickets, and assisting with everyday technology needs.

The ideal candidate enjoys working directly with people, takes ownership of technical issues, and delivers excellent customer service in a fast-paced corporate environment.

Key Responsibilities

• Provide onsite desktop and endpoint support for internal employees, with additional remote troubleshooting as needed.

• Diagnose and resolve Windows, macOS, hardware, software, and peripheral issues.

• Manage help desk tickets, document troubleshooting steps, communicate progress, and escalate issues when appropriate.

• Configure and deploy laptops, desktops, and accessories for new employees.

• Support employee onboarding, offboarding, hardware refreshes, and equipment replacements.

• Assist with Microsoft 365, email, VPN connectivity, printers, mobile devices, and collaboration tools.

• Perform basic Active Directory and user account administration, including permissions and access requests.

• Support conference room technology, video meetings, and related audiovisual equipment.

• Maintain accurate hardware and software inventory records.

• Create and update technical documentation, troubleshooting guides, and support procedures.

• Assist with planned maintenance, system updates, and general IT operations.

• Follow established IT security policies, procedures, and service-level expectations.

Required Qualifications

• Demonstrated professional experience providing hands-on desktop, endpoint, or corporate IT support.

• Professional experience troubleshooting both Windows and macOS environments.

• Experience supporting employees onsite and remotely.

• Familiarity with IT ticketing systems such as ServiceNow, Jira, Zendesk, or similar platforms.

• Experience configuring, deploying, and troubleshooting laptops, desktops, and peripherals.

• Working knowledge of Microsoft 365, user accounts, VPN connectivity, and common business applications.

• Strong troubleshooting, analytical, and problem-solving skills.

• Excellent communication, interpersonal, and customer service skills.

• Ability to prioritize competing requests, work independently, and collaborate with other IT team members.

• Ability to work onsite in New York City Tuesday through Thursday.

Preferred Qualifications

• Experience with Microsoft Intune, Windows Autopilot, Jamf, or other endpoint management tools.

• Familiarity with Active Directory and Microsoft Entra ID.

• Experience supporting corporate conference rooms, Teams, Zoom, or other collaboration platforms.

• Prior experience supporting employees in a fast-paced technology environment.

• Experience with laptop imaging, hardware refreshes, and IT asset management.

• IT certifications such as CompTIA A+, Microsoft certifications, or equivalent.

Work Schedule

This is a part-time, onsite contract position, with a regular schedule of Tuesday through Thursday.

Occasional Monday or Friday coverage may be requested based on business needs.

Why This Opportunity?

This position offers the opportunity to work in a collaborative technology environment, provide meaningful hands-on support, and contribute to an IT team focused on delivering a positive employee experience.

About LHH Recruitment Solutions

LHH Recruitment Solutions connects talented professionals with organizations seeking specialized expertise. We provide contract, contract-to-hire, and direct-hire opportunities across technology and other professional disciplines.

LHH Recruitment Solutions is an equal opportunity employer. Qualified applicants will receive consideration without regard to legally protected characteristics.

Pay Details: $35.00 to $40.00 per hour

Search managed by: Eben Mahoney

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

Equal Opportunity Employer/Veterans/Disabled

Military connected talent encouraged to apply

To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.lhh.com/us/en/candidate-privacy

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

• The California Fair Chance Act
• Los Angeles City Fair Chance Ordinance
• Los Angeles County Fair Chance Ordinance for Employers
• San Francisco Fair Chance Ordinance

Massachusetts Candidates Only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.