IT Support and Salesforce Associate

💻 IT Support & Salesforce Associate

📍 100% On-Site (Charlotte, NC)
💰 $25–$30/hour
📅 Monday–Friday | 8:30 AM–5:00 PM
🚀 Contract-to-Hire | Target conversion around 3–5 months

Looking to get your foot in the door with Salesforce administration while still putting your IT troubleshooting skills to work?

We’re hiring an IT Support & Salesforce Associate for a mission-driven nonprofit organization. This is a great opportunity for someone early in their technology career who wants hands-on exposure to Salesforce, CRM data management, Microsoft/Windows support, and end-user troubleshooting.

You do not need to be an experienced Salesforce Administrator. We’re looking for someone with the technical foundation, curiosity, and service mindset to learn and grow.

🔹 What You'll Be Doing

Approximately 65% Salesforce Support:

• Support Salesforce users with passwords, profiles, permissions, and everyday questions

• Assist with data imports, updates, cleanup, and duplicate records

• Build and modify basic reports, dashboards, and list views

• Assist with custom fields and basic page-layout changes

• Help maintain Salesforce data quality

• Create FAQs, user guides, and training materials

• Work alongside and learn from an experienced Salesforce Administrator

Approximately 35% IT Support:

• Troubleshoot everyday hardware, software, printer, and peripheral issues

• Support employees with Microsoft Windows, Teams, and Office applications

• Assist with new-user login issues and conference-room technology

• Support IT equipment and asset inventory

• Coordinate with the organization's managed IT provider when issues require escalation

🎯 What We're Looking For

This could be a great fit if you have:

✅ 0–2 years of IT support, Help Desk, CRM, Salesforce, or related technical experience
✅ Foundational Salesforce knowledge or exposure
✅ An understanding of databases, reporting, and data quality
✅ Basic Windows and end-user troubleshooting skills
✅ Familiarity with Microsoft Teams, Outlook, Excel, Word, and PowerPoint
✅ Strong communication and customer-service skills
✅ A willingness to learn and be coached
✅ A genuine interest in working for a nonprofit and supporting its mission

Salesforce certification is welcomed, but NOT required. Candidates who have earned or pursued a Salesforce certification and are looking for their first opportunity to apply those skills professionally are encouraged to apply.

A technical degree is preferred, but it is not a deal-breaker.

⭐ Why This Opportunity Stands Out

You don't need to already be a Salesforce expert.

This is an opportunity to become one.

You'll gain practical Salesforce administration experience while building broader IT support skills, with mentorship from an established Salesforce Administrator and exposure to the day-to-day technology operations of a nonprofit organization.

If you're early in your IT/Salesforce career and looking for an opportunity where you can learn, contribute, and grow, I'd love to connect.

Pay Details: $25.00 to $30.00 per hour

Search managed by: Kenny Iloka

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

Equal Opportunity Employer/Veterans/Disabled

Military connected talent encouraged to apply

To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.lhh.com/us/en/candidate-privacy

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

• The California Fair Chance Act
• Los Angeles City Fair Chance Ordinance
• Los Angeles County Fair Chance Ordinance for Employers
• San Francisco Fair Chance Ordinance

Massachusetts Candidates Only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.