Manager, AI Quality Optimization

AI Operations Manager is to function as an internal audit / compliance oriented leader focused on operational integrity, cross department alignment, and discrepancy detection using their AI platform.

This role is best suited for a strong “internal affairs” type—someone who is comfortable calling things out, enforcing standards, and asking hard questions when processes do not align with reality.

Core Objective
The primary responsibility is to identify, investigate, and report discrepancies between:

• How work is documented and reported within the AI platform

• How work is actually executed in the real world

The goal is to bridge gaps, improve efficiency, and ensure adherence to standard operating procedures across business units.

Technology & Tools

• AI Platform: Palantir

• Access / Case Management Tool: Zendesk

• The platform was rolled out approximately one year ago

• Multiple modules exist across different business units under the broader corporate umbrella

The individual will initially focus on Residential Property Management, as that module is currently the most mature and fully developed, before expanding oversight to other business units.

Key Responsibilities

• Review and evaluate SOPs across departments and stakeholder groups

• Observe how workflows are executed in the platform vs. in practice

• Identify, document, and surface discrepancies

• Partner with department leaders and stakeholders through blended meetings

• Leverage AI to improve the questions being asked, not just the answers

• Act as an investigative, observant presence that challenges assumptions

• Serve as an advisory partner to the C-suite and key stakeholders

Over time, this role may evolve into a true people management position, but initially it will operate as an advisory / audit / compliance focused role with heavy AI involvement, including transcription and operational analysis.

Profile They’re Looking For

• Curious, investigative, and efficiency driven

• Entrepreneurial mindset with “founder energy”

• Comfortable pushing back and calling out misalignment

• Strong tenure history, ideally with:

  • Progression across departments within one organization, or

  • Clear growth across multiple organizations

• Experience managing teams that operate through tools:

  • Coaching, educating, supporting, and leading through systems

• Not stagnant or overly risk averse

Equal Opportunity Employer/Veterans/Disabled To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.lhh.com/us/en/candidate-privacy The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable: • The California Fair Chance Act • Los Angeles City Fair Chance Ordinance • Los Angeles County Fair Chance Ordinance for Employers • San Francisco Fair Chance Ordinance

Pay Details: $120,000.00 to $135,000.00 per year

Search managed by: Debbie Ferrarello

Equal Opportunity Employer/Veterans/Disabled

Military connected talent encouraged to apply

To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.lhh.com/us/en/candidate-privacy

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

• The California Fair Chance Act
• Los Angeles City Fair Chance Ordinance
• Los Angeles County Fair Chance Ordinance for Employers
• San Francisco Fair Chance Ordinance

Massachusetts Candidates Only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.