Manager of Client Service Operations

LHH is partnering with a reputable client in Greensboro searching for a Manager of Client Service Operations to join their team! This role will be onsite M-F 8-5 paying $95-115k with full benefits and annual bonus eligibility based on company performance. This role will involve heavy people leadership, client service and operations management.

Responsibilities:

• Oversee a team of a team of 8–10 Retail Operations Specialists and provide consistent coaching, training and development

• Manage team performance and identify areas for improvement regarding client relationship building

• Assist with escalated calls/client correspondence regarding title/insurance tracking, funding, etc.

• Collaborate with internal teams and external vendors to identify cost-saving measures, process improvement initiatives and increased efficiencies

• Negotiate vendor contracts as needed

• Provide best possible client experience by managing direct team

• Utilize various systems/tools to create and maintain dashboard for streamlined internal and external (client, dealer) experience

Qualifications:

• Must have 5-7 years of experience managing a client service, customer service, or financial operations team

• Management experience within financial services, title, equipment funding preferred

• Must have strong technical and data analysis skills, Power BI and advanced Excel strongly preferred

Please apply at www.lhh.com if you are interested in this opportunity!

Pay Details: $95,000.00 to $115,000.00 per year

Search managed by: Kaitlyn Pruitt

Equal Opportunity Employer/Veterans/Disabled

Military connected talent encouraged to apply

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The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

• The California Fair Chance Act
• Los Angeles City Fair Chance Ordinance
• Los Angeles County Fair Chance Ordinance for Employers
• San Francisco Fair Chance Ordinance

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