Member Services Representative

We are seeking a friendly, dependable, and customer-focused Member Services Representative to join our team. In this role, you will serve as a primary point of contact for members, assisting with questions, account needs, and general service requests through phone, email, and other communication channels.

The ideal candidate is an excellent communicator who enjoys helping people, can navigate multiple systems, and remains professional and positive in a fast-paced environment.

Key Responsibilities

• Provide exceptional customer service to members through phone, email, and other communication channels.

• Respond to questions regarding accounts, services, policies, and general inquiries.

• Assist members with account updates, requests, and issue resolution.

• Accurately document member interactions and maintain detailed account records.

• Research questions and provide timely, accurate information and solutions.

• Navigate multiple computer systems while communicating with members.

• Escalate complex concerns to the appropriate department when necessary.

• Follow established procedures while maintaining confidentiality of member information.

• Build positive relationships by providing professional, friendly, and solution-focused service.

• Collaborate with internal teams to ensure member needs are addressed efficiently.

• Meet established service, quality, and productivity expectations.

Qualifications

• Previous customer service, call center, contact center, retail, hospitality, or client-facing experience preferred.

• Strong verbal and written communication skills.

• Comfortable handling a high volume of customer interactions.

• Strong computer and data-entry skills with the ability to learn new systems quickly.

• Excellent listening, problem-solving, and organizational skills.

• Ability to multitask and maintain attention to detail.

• Dependable, professional, and customer-focused.

• Comfortable working independently as well as collaboratively within a team.

Pay Details: $18.00 to $22.00 per hour

Search managed by: Amaka Mozie

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

Equal Opportunity Employer/Veterans/Disabled

Military connected talent encouraged to apply

To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.lhh.com/us/en/candidate-privacy

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

• The California Fair Chance Act
• Los Angeles City Fair Chance Ordinance
• Los Angeles County Fair Chance Ordinance for Employers
• San Francisco Fair Chance Ordinance

Massachusetts Candidates Only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.