Senior Collections Specialist

LHH is assisting a client with their need for a Senior Collections Specialist in Charlotte, NC. This is a direct hire position offering competitive compensation, benefits and a hybrid work schedule. Please read on for more details!

 

Responsibilities

• Manage a portfolio of accounts and lead collection efforts on past-due balances.

• Review aging reports, monitor delinquent accounts, and prioritize collection activity based on risk and exposure.

• Contact customers regarding overdue invoices, payment discrepancies, and account status updates.

• Investigate and resolve billing disputes, short payments, unapplied cash, and other account issues in partnership with internal teams.

• Evaluate customer creditworthiness and support decisions related to credit limits, order holds, and account reviews.

• Negotiate payment plans and recommend appropriate next steps for unresolved balances.

• Maintain accurate documentation of collection activity, customer communication, and account status.

• Prepare regular reporting on collections performance, aging trends, and high-risk accounts.

• Support month-end activities related to accounts receivable and account reconciliation.

• Provide guidance on best practices and assist with process improvements to strengthen collections performance.

Qualifications

• 5+ years of experience in credit, collections, accounts receivable, or a related function.

• Strong understanding of credit and collections practices, aging analysis, and dispute resolution.

• Experience assessing account risk and working with customers to secure timely payment.

• Excellent communication, negotiation, and customer service skills.

• Strong attention to detail, organization, and follow-through.

• Ability to analyze account activity, identify trends, and recommend solutions.

• Proficiency in Microsoft Excel and experience working in ERP or accounting systems.

• Associate’s or Bachelor’s degree in Accounting, Finance, Business, or a related field preferred.

Pay Details: $60,000.00 to $68,000.00 per year

Search managed by: Emma Claris

Equal Opportunity Employer/Veterans/Disabled

Military connected talent encouraged to apply

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The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

• The California Fair Chance Act
• Los Angeles City Fair Chance Ordinance
• Los Angeles County Fair Chance Ordinance for Employers
• San Francisco Fair Chance Ordinance

Massachusetts Candidates Only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.