Senior Program Associate

Temporary Program & Documentation Coordinator

Location: Fully Onsite in Walnut Creek, CA
Pay: $33–$37.15/hour
Expected Start: December 15
Schedule: Full-time
Duration: Temporary leave coverage, with potential for extension or conversion

We are seeking a highly organized and detail-oriented Program & Documentation Coordinator to provide temporary coverage for a busy membership-based organization. This role is ideal for someone with strong writing and editing skills who enjoys documentation, customer service, technology, and keeping multiple projects organized.

Key Responsibilities

• Document Management & Editing: Help maintain and update approximately 300–350 member-facing documents, including policies, procedures, how-to guides, and program materials. Review content for accuracy, grammar, formatting, dates, and other necessary updates.

• System & Database Support: Work within internal systems to update dates, test changes, capture screenshots, and update documentation following database releases.

• Customer & Program Support: Assist members with questions, monitor requests through Zendesk, and provide support during testing periods, events, and other program activities.

Qualifications

• Strong writing, proofreading, grammar, and editing skills

• Previous experience with documentation, administrative support, program coordination, or customer service

• Excellent attention to detail and organizational skills

• Comfortable learning new databases and technology

• Adaptable and able to manage changing priorities

• Strong proficiency with Microsoft Office and Google Workspace

• Experience with Zendesk, Slack, Adobe Acrobat Pro, Asana, Dropbox, or DocuSign is a plus

• Bachelor’s degree preferred, although significant relevant experience will be considered

Additional Details

• Fully onsite position

• May require 1–2 weekends per month for on-call monitoring and responding to questions

• Occasional local travel with team members may be required

• Possible week-long convention support in late June

• Candidates will be asked to complete a typing test and basic Excel assessment

Pay Details: $33.00 to $37.15 per hour

Search managed by: Joyce Reyes

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

Equal Opportunity Employer/Veterans/Disabled

Military connected talent encouraged to apply

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The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

• The California Fair Chance Act
• Los Angeles City Fair Chance Ordinance
• Los Angeles County Fair Chance Ordinance for Employers
• San Francisco Fair Chance Ordinance

Massachusetts Candidates Only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.