Sr. Supplier Quality & Reliability Manager

Senior Supplier Quality & Reliability Manager

Reporting to the VP of Customer Operations, this role leads a team focused on supplier quality and reliability. The position involves hands-on leadership of daily operations, team development, and process improvement. The manager will collaborate with design, development, manufacturing, and supply chain teams to enhance product quality and accelerate production timelines.

Responsibilities

• Lead geographically distributed teams and drive change using Six Sigma, SPC, and LEAN methodologies.
• Manage reliability modeling (FMEA, RBD) and corrective actions.
• Oversee statistical analysis including regression, time series modeling, warranty trends, and forecasting.
• Provide guidance and escalation support for supplier and product quality engineers.
• Resolve reliability and supplier issues within service level agreements.
• Address quality issues affecting customers and internal operations.
• Ensure audit compliance with ISO and customer standards.
• Lead quality reviews and improvements across suppliers, factories, and customer feedback.
• Set and meet reliability and compliance objectives.
• Promote continuous improvement and data-driven decision-making.
• Track quality issues across cross-functional teams.
• Build strong relationships with suppliers, customers, and internal stakeholders.
• Identify and deliver quality-related training.
• Integrate quality methodologies into corporate processes.
• Demonstrate leadership and resolve complex issues efficiently.

Qualifications

• Broad knowledge of electronic hardware and firmware development.
• Strong experience in supplier relations and problem-solving.
• Background in test engineering, quality, and product reliability.
• Ability to manage high-pressure production issues and customer communications.
• Familiarity with risk management and accelerated life/product validation testing.
• Skills in debugging and failure analysis of electronic assemblies.
• Strategic thinking with a systems perspective.
• Adaptability in dynamic environments and shifting priorities.
• Professionalism, discretion, and proactive problem-solving.
• Strong planning, leadership, and time management.
• Statistical and analytical expertise.
• Experience in global organizations and mentoring.
• Quick learner of reporting and analysis tools.
• Effective communicator across all management levels.
• 5+ years in people management in customer-facing roles.
• 10+ years in quality/reliability roles, preferably in high-tech or electronics manufacturing.
• Bachelor’s degree in Engineering or equivalent experience.
• Lean/Six Sigma certification is a plus.

Compensation & Benefits

• Base salary range: $150–$220k annually, adjusted based on experience and qualifications.
• Performance-based annual bonus eligibility.
• 401(k) with generous company match.
• Tuition reimbursement for eligible programs.
• Comprehensive medical, dental, and vision coverage.
• Mental health and wellness support.
• Company-paid life and disability insurance.
• Generous paid time off and holidays.
• Parental leave and family care support.
• Structured training and development programs.
• Matching gifts and volunteer opportunities.

Pay Details: $180,000.00 to $220,000.00 per year

Search managed by: Mark Pacheco

Equal Opportunity Employer/Veterans/Disabled

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• The California Fair Chance Act
• Los Angeles City Fair Chance Ordinance
• Los Angeles County Fair Chance Ordinance for Employers
• San Francisco Fair Chance Ordinance

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