Customer Care Manager - Salvador

Global logistics and freight forwarding organization seeking a Customer Care Manager to lead and drive its Ocean Logistics operation in El Salvador.

This strategic leadership role combines operational excellence, commercial development, customer experience, financial accountability, and people leadership to ensure sustainable business growth and service excellence. The position holds responsibility for the local Sea Logistics P&L, customer care strategy execution, and the development of high-performing teams.

Qualifications

• Bachelor’s degree in Business Administration, International Business, International Trade, Logistics, Supply Chain Management, Engineering, or a related field.
• Proven experience within Freight Forwarding, International Logistics, or Cargo Transportation environments.
• Strong expertise in international ocean freight operations is required.
• Experience overseeing air freight operations from an administrative and management perspective.
• Demonstrated success managing teams and leading business operations.
• Solid understanding of financial management, cost control, productivity metrics, and P&L responsibility.
• Commercial acumen with experience in customer development and business growth initiatives.
• Advanced English proficiency, both written and verbal.

Responsibilities

• Lead and oversee end-to-end ocean freight operations, ensuring exceptional service delivery, operational efficiency, and customer satisfaction.
• Monitor operational performance, service quality, productivity, and compliance with internal processes and procedures.
• Ensure effective coordination with operational teams and stakeholders to optimize customer experience throughout the supply chain.
• Maintain strong knowledge of market dynamics, customer requirements, and industry trends to support operational strategy and decision-making.
• Oversee administrative supervision of air freight operations and related processes.
• Manage the overall administration of the local office, ensuring alignment with corporate policies and business objectives.
• Assume responsibility for financial performance, including cost control, productivity management, profitability, and P&L oversight.
• Support business continuity, risk management, and operational governance initiatives.
• Ensure achievement of financial and operational objectives while driving continuous improvement. 
• Build and strengthen relationships with key customers and strategic accounts.
• Identify growth opportunities, drive customer retention initiatives, and support new business development efforts.
• Participate in customer meetings, negotiations, and commercial strategies aimed at increasing revenue and profitability.
• Collaborate with regional and global stakeholders to support long-term business expansion. 
• Lead, mentor, and develop a team of logistics professionals, fostering a culture of accountability, collaboration, and high performance.
• Establish clear expectations, monitor performance, and drive results through effective people management.
• Promote employee engagement, customer-centricity, and continuous process improvement across the organization.