ICT Supporter

We are looking for a motivated and skilled ICT Supporter to join a dynamic team delivering onsite IT services for a leading Swiss telecommunications and IT service provider. This role offers the opportunity to work in a complex enterprise environment supporting thousands of users and contributing to high-impact operational and project-based tasks.

Your responsibilities:

• Provide onsite IT support for approximately 10,000 users in a Citrix and Microsoft Windows environment.
• Perform IMACD tasks (Install, Move, Add, Change, Delete) to ensure operational continuity.
• Troubleshoot and resolve software and hardware issues, acting as the primary onsite contact.
• Occasionally support VIP users with high-priority needs.
• Maintain close communication with users to ensure high service quality and satisfaction.
• Contribute to the development and optimization of operational processes.
• Support project work when workload permits. 

Your Profile:

• EFZ in Informatics or equivalent professional experience in onsite IT support.
• Solid knowledge of Microsoft operating systems (especially Windows 11), Active Directory, and SCCM Group Policies.
• Experience in workplace support within complex environments.
• Strong communication skills
• Proactive work ethic and adaptability to new technologies.
• Problem-solving skills and service-oriented mindset.
• Valid driver's license.
• Clean criminal and debt record (documents not older than 3 months). 

Language Requirements:

• German: C1 (Advanced)
• English: B2 (Upper Intermediate)
• Swiss German: B2 (Upper Intermediate)
• French and Italian: Not required 

Nice-to-Have Skills:

• ITIL Foundation certification.
•  Analytical thinking and ability to work independently. 

Additional Information

• Start date: 01.10.2025
• End date: 30.04.2026
• Workload: 60%
• Working hours: 24 hours/week, 4.8 hours/day
• Work schedule: Monday to Friday, 07:30 to 17:30, with regular on-call duties
• Location: Basel - fully onsite

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