Customer Account Manager

Engineering

Engineering & Manufacturing

€ 50000 - € 60000 / Annui
location_onVarese
work_outlineFull Time
acutePermanent
Copia linklink

For our client we are looking for a Customer Account Manager.



Responsabilità

Main Responsibilities
  • Act as day-by-day main contact for each Customer, providing timely responses to their needs;
  • Understand Customer operations and needs, to identify the proper level of service performances to be monitored;
  • Decide the best approach towards the Customer in resolving operational issues, both in terms of feasibility, time schedule and cost impact;
  • Influence Customer operational standards, proposing LHD service solutions (Service Plans, Spare Parts Planning, Spare Parts Packages, BOA Contracts, etc.) as part of joint improvement initiatives;
  • Organize periodic visits at Customer, together with the relevant Technical Representative;
  • Monitor fleet performances and LHD service delivery performances (through a set of defined KPIs), against defined targets;
  • Define appropriate target performance levels for each Customer (in addition to the ones already formalized through service contracts), based on a detailed assessment of their operations and needs;
  • Coordinate Service Delivery departments ensuring delivery alignment with Customer expectations and contractual requirements.


Profilo

Essential Knowledge & Experience
  • Bachelor/Master degree in Engineering;
  • At least 8 years’ experience in Aerospace / Automotive sector as Technical Support Engineer within the After Sales Department;
  • Fluent English.
Requested Skills
  • Customer orientation;
  • Availability to travel frequently or stay abroad for a medium/long period;
  • Ability to work in team.
  • Employment type: Permanent contract
  • Annual gross salary (RAL) / compensation range: €50,000–€60,000 per year


    • #LI-CR1



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    Ref: JN-052026-1078713