Field Support Coordinator

For the fastest-growing Smart Locker company in the world and one of the fastest growing scale-ups in Europe.

We are in search of an Field Support Coordinator to join our innovative team. In this role, you'll play a crucial role in maintaining the functionality and reliability of our smart locker systems, ensuring they operate smoothly and efficiently.

Responsibilities

What will be your responsibilities:

● Overseeing routine maintenance and repairs on smart locker systems to ensure optimal performance;

● Overseeing and coordinate routine surveys, deployment tasks to ensure compliance with SLA;

● Troubleshoot and resolve technical issues, providing on-site and remote support;;

● Maintain detailed records of surveys and deployment activities along with maintenance activities, repairs, and parts inventory;

● Conduct inspections and testing of equipment to identify and address potential issues before they escalate;

● Develop and implement preventive maintenance schedules to reduce downtime and extend equipment lifespan;

● Provide technical training and support to team members and clients to ensure proper use and maintenance of the lockers;

● Assist in the development and documentation of maintenance procedures and best practices

Your Profile

What are the requirements to join us in this position:

● Technical background with experience in maintenance and repair of electronic or mechanical systems;

● Excellent problem-solving skills and ability to troubleshoot complex technical issues;

● Proficiency in Italian and English, with good communication skills;

● Ability to manage multiple tasks and prioritize effectively in a fast-paced environment;

● Experience in coordinating with contractors and managing maintenance projects;

● Strong organizational skills and attention to detail;

● Ability to work independently and as part of a team, with a proactive and flexible approach.

● Availability to travel up to 50%

Extra valued skills:

● Familiarity with maintenance management software and tools;

● Experience in a startup culture and adaptability to a fast-paced environment.