Our client, a global solutions provider in the manufacturing sector, is looking for a Customer Service Representative support their team for a parental leave cover. The company is located in Windhof.

LHH Recruitment Solutions offers extensive HR solutions through one unique brand. We are specialised in the employment of middle and top management and highly qualified professionals in contracting, temporary and permanent placement. At LHH Recruitment Solutions, we believe in talent, not labels, and embrace diversity and promote more inclusive employment to our clients and partners.

Your Responsabilities:

• Responsible for the order management activities and customer orders into SAP ECC6 system.
• Receives changes requests and initiates required action for response to customer, including the maintenance of order/customer information files. Communicates changes to the appropriate personnel/departments and to the customer.
• Receives and timely responds to customer inquiries on order status, changes and follow up.
• Provides customer service support to the organization by obtaining, analyzing and verifying the accuracy of order information in a timely manner.
• Process daily control reports; obtain correct approval levels for samples, rush shipments and less than lead-time order and order improvements.
• Transmit all order changes (delays, etc.) requested by Jindal Films to the customer.
• Prepares pro forma invoices and follows up on payments (L/C, Draft/Cash before shipment).
• Receives inquiries from and/or contacts from other departments to resolve a variety of order-related issues.
• Ensures and provides quality service to both internal and external customers.
• Conducts follow up calls to survey respondents who have concerns or questions.
• Remind customer of expired call off in writing, involve Sales Rep when required (escalate to supervisor when needed).
• Provides back-up support to other group members in the performance of job duties as required.
• Timely process complaints for Sales invoicing corrections.
• Prepares, generates and distributes regular reports to appropriate personnel when needed.
• Attends regular customer service departmental meetings.
• Coordination and follow up of all requests for documentations/certificates.
• Support to sales (meeting / customer visit preparation, critical items, open orders, etc.).

Your Profile:

• Good listening skills
• Strong verbal and written communication skills
• Dynamic, positive attitude
• Friendly and compassionate
• Problem solving skills, team-player & great sense of flexibility
• Shows initiative and pro-activeness, takes the extra step
• Ability to work under pressure / strong resistance to stress
• Takes responsibility, shows willingness to grow and eager to learn
• Task orientation, strive towards results
• Applies high standards and strong service mindset
• Good computer skills including Excel with moderate analytical skills

To include yourself in this recruitment process; to find out more information about this role; or to discuss other career opportunities we have available, please contact Elif Ozdemir as soon as possible - CONFIDENTIALITY ASSURED. 

Ready For Next.

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