Business Analyst - Transaction Banking

Accountabilities & Responsibilities

* The Business Analyst will play a key role in supporting the discovery, planning, and delivery of projects and workstreams within the Transaction Banking (TB) EMEA programme. This includes contributing to the development of a Target Operating Model and a strategic roadmap aligned with the business growth objectives.

* Work closely with the Project Manager, product development teams, and key stakeholders to gather and document business and functional requirements across deposit products, pricing, cash management, and treasury services.

* Support the design and validation of the Target Operating Model by analysing current-state processes, identifying gaps, and defining future-state solutions that meet business, regulatory, and operational needs.

* Facilitate workshops, conduct impact assessments, and ensure traceability of requirements through to implementation, pro-actively helping to drive the successful execution of the programme's objectives.

* BAs are expected to present at SteerCos, translating complex data e.g. regulation, process flows or technical detail clearly and logically, explaining any implications or risks so that senior management can make effective decisions based on the BA's input.

* If working on a regulatory driven project, the BA is responsible for tracking and analysis of the relevant regulatory communications and updates across EMEA and will work with SME/s and end users to understand and document the practical implications for all associated systems and processes. They must then provide technical revisions and updates to the relevant traceability matrix.

* Communicate with internal colleagues to understand the current practice and processes of departments and the organisation, including liaising with EMEA offices to first identify where change is required, then analyse and provide recommendations re the optimal approach, communicate the preferred approach across stakeholders and gather consensus to support and provide technical documentation to support.

* Use data modelling practices to analyse findings and create suggestions for strategic and operational improvements and changes.

* Identify and document the processes, system changes and timescales required to introduce changes and ensure the correct governance of the changed process.

* Work closely with the SME/s to appraise senior stakeholders (likely to include MD and above stakeholders) of the potential impact of change on the service, function or system/s highlighting the options, impact and potential links between required changes on the existing infrastructure so that well informed decisions can be made.

* Communicate clearly within a multi-disciplinary team, gain consensus for the best solution and implement the required changes to maintain compliance with regulation and/or gain efficiencies. Ensure that the benefits of changes and recommendations are made clear to the relevant departments and to senior stakeholders and address any uncertainty and concern.

* Detail the appropriate business requirements and regulatory technical specification to support any changes or new requirements.

* Support and involve the appropriate staff and teams in the QA, testing and delivery of changes, including helping to resolve any issues.

* Ensure plans are made and processes are created to evaluate the impact of the changes made, including taking responsibility for overseeing and reporting on this evaluation.

* Document and store all BA artefacts so that they can be provided for internal audit or regulatory oversight.

Knowledge, Skills, Experience & Qualifications

* 10+ years' experience delivering complex, multi-workstream programmes in Transaction Banking, ideally within EMEA.

* Deep understanding of transaction banking products (payments, liquidity, account services, treasury) and ability to translate them into actionable business and functional requirements.

* Experience with corporate banking platforms and integrated cash management systems, including impact assessment on business processes.

* Proven track record in designing and implementing Target Operating Models (TOMs) aligned with strategic, regulatory, and operational goals.

* Skilled in process mapping, gap analysis, and producing high-quality business and technical documentation.

* Strong cross-functional collaboration across Front Office, Middle Office, Operations, and Technology to support change delivery.

* Confident in presenting complex data and process flows to senior stakeholders and governance forums.

* Excellent stakeholder engagement and communication skills across global teams.

* Educated to degree level and professional BA qualifications desirable.

* Able to successfully manage multiple tasks at any given point, strong relationship building skills & communication skills (both written and verbal).

* Knowledge of front to back office business processes and products.

* Knowledge and experience of financial services, markets and banking activities and the surrounding regulatory framework.

* Prior experience of successfully delivering projects within financial services.

* Experience of regulatory change impacting banking systems, processes, and procedures.

* Knowledge of banking operational and trade flows.

* Experience of participating in deadline driven and/or systems project teams.

* Proven ability to work collaboratively to gain agreement and resolve conflict.

* Must be able to take own initiative but also willing to support and take direction when working with a Project or Programme Manager.

* Resilient to work under pressure to meet deadlines.

* Must be able to demonstrate flexibility to move between "big picture" thinking and handling detailed tactical information.