Job Title: Regional Support Specialist (Focus on Marketing Support)
Job Summary:

LHH Recruitment Solutions is seeking a dynamic and organized Regional Support Specialist (RSS) to join our clients’ team. This role is central to the smooth operation of our offices, providing essential support to agents, branch leaders, and marketing initiatives. The RSS will be based in one of our branch offices and will work closely with the regional support team, company agents, and brokerage leadership. This position is ideal for someone who is tech-savvy, enjoys helping others, and thrives in a collaborative and fast-paced environment.

“Benefit offerings include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits, and 401K plan. Our program provides employees the flexibility to choose the type of coverage that meets their individual needs. Available paid leave may include Paid Sick Leave, where required by law; any other paid leave required by Federal, State, or local law; and Holiday pay upon meeting eligibility criteria.”

• Deliver white-glove service to agents and clients visiting the office, promoting support services including Primary Services and Transaction Concierge

• Assist agents with technology, processes, and operational queries

• Provide basic social media and marketing support to agents and manage office social media accounts as needed

• Foster a friendly and inclusive office culture aligned with our agent value proposition

• Coordinate with other Agent Services teams to address transaction-related questions

• Collaborate with the Agent Onboarding Team to facilitate onboarding, conduct office orientation, train on company tools (e.g., MoxiWorks, Prospect Square, Listing Concierge), and introduce affiliated partners

Branch Leader Support

• Act as the Culture Carrier for the Branch and Region by organizing events, promoting CB Cares, and building a community environment

• Support the Branch Manager with promotional materials, sales meetings, new agent orientations, and social media marketing

• Assist with agent recognition through awards reporting, social media, and meeting content

• Support agent recruitment by gathering production reports, licensing data, and scheduling appointments

• Help with the intake process for new agents and support business plan development and implementation

• Serve as an accountability partner for agents' business goals and provide follow-up support

• Identify and suggest process or product enhancements

Office Organization

• Greet and direct agents and clients to appropriate workspaces or conference rooms

• Coordinate with facilities and IT to maintain office functionality

• Manage office supply inventory and mail distribution

Minimum Qualifications:

• Minimum two years of customer service experience preferred; real estate office experience is a plus

• Proficiency in social media platforms (e.g., Facebook, Instagram) and their use in marketing

• Strong written and verbal communication skills

• Proficiency in operating systems (PCs, Macs, mobile platforms) and computer software

• Proficiency in Microsoft Office applications strongly preferred

• Ability to communicate effectively with diverse audiences including agents, managers, customers, and vendors

• Customer-focused, delivery-oriented, and capable of multitasking

• Flexible and adaptable to changing priorities

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

Equal Opportunity Employer/Veterans/Disabled

To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.lhh.com/us/en/candidate-privacy

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

• The California Fair Chance Act
• Los Angeles City Fair Chance Ordinance
• Los Angeles County Fair Chance Ordinance for Employers
• San Francisco Fair Chance Ordinance