Responsibilities

• Regularly review aging reports to identify delinquent accounts and prioritize collection efforts.
• Contact customers via phone, email, or mail to remind them of overdue payments and discuss payment options.
• Work with customers to establish manageable payment plans that align with company policies.
• Maintain detailed records of all communications, payment agreements, and account updates.
• Address and rectify billing discrepancies or disputes to facilitate payments.
• Partner with sales, customer service, and finance teams to ensure accurate account information and maintain customer satisfaction.
• Adhere to legal regulations and company policies regarding debt collection practices.
• Prepare regular reports on collection activities, outstanding balances, and recovery rates.

• At least five years of experience in collections, accounts receivable, or a related field is often required.
• Demonstrated ability to communicate clearly, professionally, and empathetically.
• Strong capability to negotiate payment plans and resolve disputes effectively.
• High attention to detail for maintaining accurate records and identifying discrepancies.
• Proficiency in accounting software, databases, and Microsoft Office applications.
• Ability to analyze financial situations and propose solutions that benefit both the customer and the company.
• Skilled in prioritizing tasks and meeting deadlines in a fast-paced environment.

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

Equal Opportunity Employer/Veterans/Disabled

To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.lhh.com/us/en/candidate-privacy

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

• The California Fair Chance Act
• Los Angeles City Fair Chance Ordinance
• Los Angeles County Fair Chance Ordinance for Employers
• San Francisco Fair Chance Ordinance