Customer Service Representative (Manufacturing) – 1st Shift

Location: Cincinnati, OH

Pay: $21–$23/hour

Schedule: 1st Shift

Type: Contract-to-Hire

Company: LHH Recruitment Solutions (on behalf of our client)

Overview:

LHH Recruitment Solutions is partnering with a leading manufacturing company in Cincinnati, OH to find a dedicated and experienced Customer Service Representative. This is a fantastic contract-to-hire opportunity for someone with a strong background in manufacturing and a passion for delivering exceptional customer service over the phone.

Key Responsibilities:

• Build and maintain strong relationships with customers by resolving issues and providing timely communication.

• Handle order entry and maintenance for assigned accounts.

• Monitor plant delivery schedules and resolve conflicts between requested and scheduled dates.

• Communicate order confirmations, changes, and cancellations to customers and internal teams.

• Escalate unresolved service issues to sales and operations, recommending corrective actions.

• Review post-shipment orders for billing accuracy and resolve discrepancies.

• Manage credits, return authorizations, and pallet returns.

• Track inventory usage and flag items not aligning with plan.

• Ensure customer complaints are resolved satisfactorily, escalating when needed.

• Collaborate with Planners, Sales, Pricing, and Plant Management.

• Prepare and distribute reports such as inventory, open orders, and shipment tracking.

• Process plant claims including deductions for shortages or quality issues.

• Maintain organized records of customer documentation and shipping paperwork.

• Perform additional duties as assigned.

Qualifications:

• Associate’s or Bachelor’s degree preferred, but not required.

• Manufacturing experience is strongly preferred.

• 1–3 years of customer service experience required.

• Proficiency in Microsoft Office Suite, especially Excel.

• CRM system experience is a plus.

• Strong quantitative, communication, and problem-solving skills.

• Ability to collaborate across departments including sales and plant operations.

• Professional verbal and written communication skills.

Why Apply?

• Opportunity to transition into a permanent role.

• Work with a supportive and collaborative team.

• Benefit offerings include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and 401K plan. Our program provides employees the flexibility to choose the type of coverage that meets their individual needs. Available paid leave may include Paid Sick Leave, where required by law; any other paid leave required by Federal, State, or local law; and Holiday pay upon meeting eligibility criteria.

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

Equal Opportunity Employer/Veterans/Disabled

To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.lhh.com/us/en/candidate-privacy

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

• The California Fair Chance Act
• Los Angeles City Fair Chance Ordinance
• Los Angeles County Fair Chance Ordinance for Employers
• San Francisco Fair Chance Ordinance