Customer Fulfillment Representative in Houston, Texas

LHH

Houston, Texas

Contract/Temp to Hire

$18.00 - $20.00Hour

Essential Responsibilities

  • Establish and maintain customer relationships with a wide variety of clients including many Fortune 500 companies.
  • Communicate with customers, suppliers, and internal stakeholders via phone, email, instant message, and web-based solutions throughout the entire order to remittance process.
  • Translate the voice of the customer to assist in continually improving customer service levels that exceed customer requirements and expectations.
  • Act as an extension of the branch sales force to support key program initiatives and ensure customer satisfaction standards are met.
  • Handle customer inquiries, process orders, and resolve customer issues promptly using root-cause analysis.
  • Secure market-level pricing feedback from customers and provide timely price quotations and/or proposals.
  • Proactively execute customer-specific billing processes to ensure timely receipt of payment.
  • Proactively manage customer open order data to maximize fill rates and customer satisfaction.
  • Skills, Knowledge, and Education

  • Customer-oriented and motivated with solid verbal and written communication skills
  • Proven problem solver with strong attention to detail
  • Demonstrated self-starter with resilient personal initiative
  • Desire to assume increasing levels of responsibility
  • Highly organized with the ability to prioritize and manage multiple tasks and deadlines
  • Customer service experience in a distribution environment a plus
  • Proficient computer skills with demonstrated experience with Microsoft Office (Excel), Business Objects, automated order entry systems, and other internet-based tools.
  • Strong negotiation and interpersonal skills, including the ability to communicate on all levels within internal and external groups, and influence decisions.
  • Proven experience in mining, analyzing, and reporting out on large data sets.
  • Demonstrate high energy and passion for exceeding customer expectations; strong desire to go above and beyond the call of duty
  • Goal-oriented and self-motivated with the ability to work both independently and within a team environment
  • Bachelor’s degree; or equivalent work experience in the industry with a strong sales background will be given serious consideration.

    Equal Opportunity Employer/Veterans/Disabled

    To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.lhh.com/us/en/candidate-privacy

    The Company will consider qualified applicants with arrest and conviction records

    RefUS_EN_27_879485_2936535

    Customer Fulfillment Representative

    LHH

    1 days ago

    $18.00 - $20.00Hour

    Contract/Temp to Hire

    Houston, Texas

    Essential Responsibilities

  • Establish and maintain customer relationships with a wide variety of clients including many Fortune 500 companies.
  • Communicate with customers, suppliers, and internal stakeholders via phone, email, instant message, and web-based solutions throughout the entire order to remittance process.
  • Translate the voice of the customer to assist in continually improving customer service levels that exceed customer requirements and expectations.
  • Act as an extension of the branch sales force to support key program initiatives and ensure customer satisfaction standards are met.
  • Handle customer inquiries, process orders, and resolve customer issues promptly using root-cause analysis.
  • Secure market-level pricing feedback from customers and provide timely price quotations and/or proposals.
  • Proactively execute customer-specific billing processes to ensure timely receipt of payment.
  • Proactively manage customer open order data to maximize fill rates and customer satisfaction.
  • Skills, Knowledge, and Education

  • Customer-oriented and motivated with solid verbal and written communication skills
  • Proven problem solver with strong attention to detail
  • Demonstrated self-starter with resilient personal initiative
  • Desire to assume increasing levels of responsibility
  • Highly organized with the ability to prioritize and manage multiple tasks and deadlines
  • Customer service experience in a distribution environment a plus
  • Proficient computer skills with demonstrated experience with Microsoft Office (Excel), Business Objects, automated order entry systems, and other internet-based tools.
  • Strong negotiation and interpersonal skills, including the ability to communicate on all levels within internal and external groups, and influence decisions.
  • Proven experience in mining, analyzing, and reporting out on large data sets.
  • Demonstrate high energy and passion for exceeding customer expectations; strong desire to go above and beyond the call of duty
  • Goal-oriented and self-motivated with the ability to work both independently and within a team environment
  • Bachelor’s degree; or equivalent work experience in the industry with a strong sales background will be given serious consideration.

    Equal Opportunity Employer/Veterans/Disabled

    To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.lhh.com/us/en/candidate-privacy

    The Company will consider qualified applicants with arrest and conviction records

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