Skip To Main Content

Call Center Representative

Lewisburg, Tennessee

Contract/Temporary

$17.00 - $17.00 per Hour


Education: HS Diploma/GED Schedule: Regular hours are Monday-Friday 8- 4:30 pm Pay: $17.00/hr


Our client serves all North America, including Canada. Their customer base are distributors of our equipment. Agents could take up to 50 calls per day and log each call in our system as well as entering up to 50 transactions in our system.


• Agents must type 60+ WPM • Excellent customer service skills • Strong written and oral communication skills • Experience in MS Office • Familiarity with SAP and Sales Force a plus


Day-to-Day: Manage large amounts of incoming calls


Generate sales leads


Identify and assess customers needs to achieve satisfaction


Build sustainable relationships and trust with customer accounts through open and interactive communication


Provide accurate, valid and complete information by using the right methods/tools


Meet personal/customer service team sales targets and call handling quotas


Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution


Keep records of customer interactions, process customer accounts and file documents


Follow communication procedures, guidelines and policies


Take the extra mile to engage customers What you’re helping them with: • Dealer referrals to distributors • Provide customers with order information, assistance • Product support: Parts and Equipment • Transactional: Orders, Claims and Invoicing • Act as a switchboard for the company- we use a database to help us refer customers to the appropriate department • Customer inquiries are triaged by Tier 1 and transferred to the Tier 2 representatives • Agents are also responsible for triage and assistance of internal customer requests. Identify if a customer need can be met or will it require a case transfer to Tier 2. Specific Responsibilities for this position may include: - Answer incoming calls and respond to customers emails - Route calls to appropriate resources - Document all call information according to standard operating procedures - Entering accurate ordering information into a company system. - Comfortable working in fast-paced environments - Strong time management and organizational skills - Proficiency in Microsoft Office Products (Excel, Word) - Familiarity with SAP and Call Center, and Sales Force a plus

Pay Details: $17.00 per hour Search managed by: Lauren Litten

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.


Equal Opportunity Employer/Veterans/Disabled


To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.lhh.com/us/en/candidate-privacy


The Company will consider qualified applicants with arrest and conviction records subject to federal contractor requirements and/or security clearance requirements.

RefUS_EN_27_842873_3046107

Call Center Representative

LHH

13 days ago

$17.00 - $17.00 per Hour

Contract/Temporary

Lewisburg, Tennessee


Education: HS Diploma/GED Schedule: Regular hours are Monday-Friday 8- 4:30 pm Pay: $17.00/hr


Our client serves all North America, including Canada. Their customer base are distributors of our equipment. Agents could take up to 50 calls per day and log each call in our system as well as entering up to 50 transactions in our system.


• Agents must type 60+ WPM • Excellent customer service skills • Strong written and oral communication skills • Experience in MS Office • Familiarity with SAP and Sales Force a plus


Day-to-Day: Manage large amounts of incoming calls


Generate sales leads


Identify and assess customers needs to achieve satisfaction


Build sustainable relationships and trust with customer accounts through open and interactive communication


Provide accurate, valid and complete information by using the right methods/tools


Meet personal/customer service team sales targets and call handling quotas


Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution


Keep records of customer interactions, process customer accounts and file documents


Follow communication procedures, guidelines and policies


Take the extra mile to engage customers What you’re helping them with: • Dealer referrals to distributors • Provide customers with order information, assistance • Product support: Parts and Equipment • Transactional: Orders, Claims and Invoicing • Act as a switchboard for the company- we use a database to help us refer customers to the appropriate department • Customer inquiries are triaged by Tier 1 and transferred to the Tier 2 representatives • Agents are also responsible for triage and assistance of internal customer requests. Identify if a customer need can be met or will it require a case transfer to Tier 2. Specific Responsibilities for this position may include: - Answer incoming calls and respond to customers emails - Route calls to appropriate resources - Document all call information according to standard operating procedures - Entering accurate ordering information into a company system. - Comfortable working in fast-paced environments - Strong time management and organizational skills - Proficiency in Microsoft Office Products (Excel, Word) - Familiarity with SAP and Call Center, and Sales Force a plus

Pay Details: $17.00 per hour Search managed by: Lauren Litten

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.


Equal Opportunity Employer/Veterans/Disabled


To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.lhh.com/us/en/candidate-privacy


The Company will consider qualified applicants with arrest and conviction records subject to federal contractor requirements and/or security clearance requirements.

Personal Details
Add Resume/ CV *
Files must be in .doc, .docx or PDF and must be no larger than 4 MB

Or

Use Dropbox
Use Google Drive