Service Lead /Project Manager

LHH is partnering with an innovative technical services provider to identify a Service Lead/Project Manager who will support and help scale the daily operations of their Maintenance & Repair Department. Reporting directly to the Director of Service, this individual will play a key role in maintaining operational excellence and team coordination across safety, compliance, purchasing, billing, and more.

What You’ll Do:

• Oversee the quality, safety, and compliance of all maintenance and repair services

• Manage Environmental Health & Safety (EH&S) onboarding and field team compliance

• Drive the success of key programs (sales initiatives, safety benchmarks, SOPs)

• Track and analyze KPI reports: entrapments, excessive calls, performance metrics

• Oversee contract management and maintain strategic maintenance reports

• Issue and manage purchase orders for repair and maintenance materials

• Review and approve timekeeping and billing records

• Lead daily huddles for urgent and high-priority service needs

What You Bring:

• Associate’s degree required; Bachelor’s degree strongly preferred

• 3+ years of relevant experience; elevator or mechanical services industry experience is a plus

• Strong command of Microsoft Office Suite, especially Excel and Outlook

• Excellent communication and organizational skills

• Comfort working cross-functionally and managing competing priorities

• Experience with union environments, safety standards, and customer service operations is a plus

Work Environment & Travel:

• Office-based with periodic site visits (up to 25% travel)

• Must be able to lift up to 25 lbs occasionally

Why This Role?

If you’re detail-oriented, systems-driven, and thrive in environments where quality and compliance are critical, this role offers the chance to contribute meaningfully to a high-performing team and grow into a long-term leadership opportunity.

Location: Manhattan, NY | Onsite | Full-Time

Job type: Contract-to-Hire Opportunity

📩 Interested? Apply now

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

Equal Opportunity Employer/Veterans/Disabled

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The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

• The California Fair Chance Act
• Los Angeles City Fair Chance Ordinance
• Los Angeles County Fair Chance Ordinance for Employers
• San Francisco Fair Chance Ordinance