LHH is hiring for a Customer Satisfaction Coordinator who will ensure exceptional customer satisfaction by managing inquiries, researching issues, and delivering timely assistance. Main liaison between the company and its customers, must deliver high-quality service. It is essential to possess excellent communication skills, problem-solving abilities, and a customer-directed mindset.

Key Responsibilities

• Handle incoming customer inquiries via phone, email, or chat.
• Provide accurate information regarding products, services, pricing, and policies.
• Assist customers in resolving issues, complaints, and escalations promptly and effectively.
• Process orders, returns, and exchanges accurately and efficiently.
• Stay up-to-date on knowledge of company products, services, and promotions.
• Work closely with other departments to address customer concerns and ensure timely resolution.
• Uphold company policies and procedures while delivering exceptional customer service.
• Strive to meet and exceed individual and team performance targets.
• Document customer interactions and maintain accurate records in system.
• Identify opportunities for process improvements to enhance satisfaction and efficiency.
• Keep up with all Safety training and Product Training.

Requirements

· 2-3 years of experience in a Customer Service role.

· MS Office experience Excel.

· SAP experience or similar.

· Auditing experience a plus.

· Bilingual Spanish English a plus.

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

Equal Opportunity Employer/Veterans/Disabled

To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.lhh.com/us/en/candidate-privacy

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

• The California Fair Chance Act
• Los Angeles City Fair Chance Ordinance
• Los Angeles County Fair Chance Ordinance for Employers
• San Francisco Fair Chance Ordinance