Job Overview:

We are seeking a detail-oriented and highly organized individual to join our team in a temporary support role focused on internal process documentation. As a Process Documentation Specialist, you'll work closely with subject matter experts to map, analyze, and document workflows using Microsoft Word. This is an ideal role for someone who thrives in bringing structure to complexity and has a passion for clear, user-friendly documentation.

Key Responsibilities:

• Process Mapping: Collaborate with team members to identify, analyze, and clearly map out internal processes.
• Documentation Creation: Develop clear and concise SOPs, job aids, process flowcharts, and user guides.
• Process Improvement Support: Identify gaps and bottlenecks during documentation and collaborate with stakeholders to implement improvements.
• Version Control & Maintenance: Keep all documentation up to date, managing version history and accessibility.

Must-Have Qualifications:

• Strong command of written English; able to write clear, concise, and grammatically correct documentation.
• Exceptional attention to detail with a strong focus on accuracy and consistency.
• Analytical mindset with the ability to break down complex processes and identify interdependencies.
• Experience using Microsoft Word and process flow documentation tools.

Preferred Skills:

• Active listening and collaboration with cross-functional teams.
• Understanding of information architecture and best practices for organizing technical documentation.

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

Equal Opportunity Employer/Veterans/Disabled

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The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

• The California Fair Chance Act
• Los Angeles City Fair Chance Ordinance
• Los Angeles County Fair Chance Ordinance for Employers
• San Francisco Fair Chance Ordinance