Call Center Manager
Phoenix, Arizona
Direct Hire
$70,000.00 - $80,000.00 per Year
LHH Recruitment Recruitment Solutions is partnering with a construction company in Phoenix. This company is in search of a call center manager to join their growing team. This job is fully onsite, Monday-Friday 8am-5pm. The salary range s between $75,000-$80,000.
As the Call Center Manager, you will play a crucial role in leading and managing a team of over 50 call center agents and 5 supervisors. Your primary responsibilities will include ensuring the efficiency of daily operations, enhancing customer satisfaction, and driving team performance.
Key Responsibilities:
- Leadership & Management: Supervise and mentor a team of call center agents and supervisors, fostering a positive and productive work environment.
- Operational Oversight: Oversee daily call center operations, including monitoring performance metrics, managing schedules, and ensuring adherence to company policies and procedures.
- Performance Monitoring: Evaluate call center performance, analyze data, and implement strategies to improve service quality and productivity.
- Training & Development: Develop and conduct training programs to enhance team skills and knowledge, ensuring agents are well-equipped to handle customer inquiries effectively.
- Customer Service Excellence: Implement best practices for customer service, addressing and resolving escalated issues to ensure high levels of customer satisfaction.
- Reporting: Prepare and present regular reports on call center performance, including key metrics, trends, and areas for improvement.
Qualifications:
- 3+ years experience experience in call center management, with a track record of managing large teams and driving operational success.
- Strong leadership and team management abilities, with excellent interpersonal and communication skills.
- Proficiency in analyzing performance data and implementing strategies for improvement.
- Strong problem-solving skills with the ability to handle escalated customer issues effectively.
- Familiarity with call center software and CRM systems.
- Bachelor’s degree in Business Administration, Management, or a related field is preferred.
Why Join Us?
- Competitive salary and benefits package.
- Opportunity to work with a reputable construction company in a key management role.
- A supportive and collaborative work environment.
If you are interested in this job, please apply now!
Pay Details: $70,000.00 to $80,000.00 per year Search managed by: Cassandra NienowEqual Opportunity Employer/Veterans/Disabled
To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.lhh.com/us/en/candidate-privacy
The Company will consider qualified applicants with arrest and conviction records subject to federal contractor requirements and/or security clearance requirements.
Call Center Manager
LHH
24 days ago
$70,000.00 - $80,000.00 per Year
Direct Hire
Phoenix, Arizona
LHH Recruitment Recruitment Solutions is partnering with a construction company in Phoenix. This company is in search of a call center manager to join their growing team. This job is fully onsite, Monday-Friday 8am-5pm. The salary range s between $75,000-$80,000.
As the Call Center Manager, you will play a crucial role in leading and managing a team of over 50 call center agents and 5 supervisors. Your primary responsibilities will include ensuring the efficiency of daily operations, enhancing customer satisfaction, and driving team performance.
Key Responsibilities:
- Leadership & Management: Supervise and mentor a team of call center agents and supervisors, fostering a positive and productive work environment.
- Operational Oversight: Oversee daily call center operations, including monitoring performance metrics, managing schedules, and ensuring adherence to company policies and procedures.
- Performance Monitoring: Evaluate call center performance, analyze data, and implement strategies to improve service quality and productivity.
- Training & Development: Develop and conduct training programs to enhance team skills and knowledge, ensuring agents are well-equipped to handle customer inquiries effectively.
- Customer Service Excellence: Implement best practices for customer service, addressing and resolving escalated issues to ensure high levels of customer satisfaction.
- Reporting: Prepare and present regular reports on call center performance, including key metrics, trends, and areas for improvement.
Qualifications:
- 3+ years experience experience in call center management, with a track record of managing large teams and driving operational success.
- Strong leadership and team management abilities, with excellent interpersonal and communication skills.
- Proficiency in analyzing performance data and implementing strategies for improvement.
- Strong problem-solving skills with the ability to handle escalated customer issues effectively.
- Familiarity with call center software and CRM systems.
- Bachelor’s degree in Business Administration, Management, or a related field is preferred.
Why Join Us?
- Competitive salary and benefits package.
- Opportunity to work with a reputable construction company in a key management role.
- A supportive and collaborative work environment.
If you are interested in this job, please apply now!
Pay Details: $70,000.00 to $80,000.00 per year Search managed by: Cassandra NienowEqual Opportunity Employer/Veterans/Disabled
To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.lhh.com/us/en/candidate-privacy
The Company will consider qualified applicants with arrest and conviction records subject to federal contractor requirements and/or security clearance requirements.