Fraud Specialist

Contract TypeContract/Temporary

Job LocationRichmond, Virginia

An employer in Innsbrook is searching for a contract, Fraud Specialist, to work in the office, from August 22 to October 31, 2022.

Contract Pay: $17 to $21 an hour

Position Description:

The FIU Fraud Specialist is responsible for the daily support of the FIU, this includes processing of restitution and fraud recoveries, redirecting volume in fraud e-mail and postal mail boxes, assisting with customer notifications through mail processing, and fraud case fulfillment support. This role processes outgoing and incoming mail that has sensitive documents such as checks, account closure letters, deposit hold notices, subpoenas, and other confidential documents. The role provides customer service to internal and external customers, investigating, and escalation of time sensitive documents. Other responsibilities may be assigned at the discretion of the Fraud Prevention and Detection Manager.

Position Accountabilities:

  • Responsible for accepting, identification of appropriate distribution, and logging documents received related directly to the FIU Fraud team.
  • Responds to fraud-related inquiries and/or requests from first and second line teammates, including applicable non-bank affiliates / subsidiaries within given time frames and within established policy.
  • Reviews and directs fraud-related email notifications received in a dedicated fraud team email box to intended recipients.
  • Provides high degree of professionalism and confidentiality in handling and having access to sensitive information.
  • Initiates financial entries to process fraud-related restitution and recovery checks.
  • Process all fraud-related documents within the established SLA'S.
  • Assists with other duties that may be assigned within the FIU.

Position Qualifications

Education & Experience

  • High School diploma or equivalent required.
  • Must have 1 or more years of banking, business, or criminal justice related experience

Knowledge & Skills

  • Excellent interpersonal communication skills, both written and verbal
  • Ability to work independently as well as in a team environment
  • Working knowledge of Microsoft Office tools; Excel, Word, Access, PowerPoint
  • Detail orientation with strong organizational skills
  • Ability to prioritize and meet deadlines
  • Strong time management skills
  • Decision making and problem-solving capabilities.
  • Superior customer service skills.

Equal Opportunity Employer/Veterans/Disabled

To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.lhh.com/us/en/candidate-privacy

The Company will consider qualified applicants with arrest and conviction records

RefUS_EN_27_848760_2935000

Fraud Specialist

LHH

17 days ago

Contract Type

Contract/Temporary

Job Location

Richmond, Virginia

An employer in Innsbrook is searching for a contract, Fraud Specialist, to work in the office, from August 22 to October 31, 2022.

Contract Pay: $17 to $21 an hour

Position Description:

The FIU Fraud Specialist is responsible for the daily support of the FIU, this includes processing of restitution and fraud recoveries, redirecting volume in fraud e-mail and postal mail boxes, assisting with customer notifications through mail processing, and fraud case fulfillment support. This role processes outgoing and incoming mail that has sensitive documents such as checks, account closure letters, deposit hold notices, subpoenas, and other confidential documents. The role provides customer service to internal and external customers, investigating, and escalation of time sensitive documents. Other responsibilities may be assigned at the discretion of the Fraud Prevention and Detection Manager.

Position Accountabilities:

  • Responsible for accepting, identification of appropriate distribution, and logging documents received related directly to the FIU Fraud team.
  • Responds to fraud-related inquiries and/or requests from first and second line teammates, including applicable non-bank affiliates / subsidiaries within given time frames and within established policy.
  • Reviews and directs fraud-related email notifications received in a dedicated fraud team email box to intended recipients.
  • Provides high degree of professionalism and confidentiality in handling and having access to sensitive information.
  • Initiates financial entries to process fraud-related restitution and recovery checks.
  • Process all fraud-related documents within the established SLA'S.
  • Assists with other duties that may be assigned within the FIU.

Position Qualifications

Education & Experience

  • High School diploma or equivalent required.
  • Must have 1 or more years of banking, business, or criminal justice related experience

Knowledge & Skills

  • Excellent interpersonal communication skills, both written and verbal
  • Ability to work independently as well as in a team environment
  • Working knowledge of Microsoft Office tools; Excel, Word, Access, PowerPoint
  • Detail orientation with strong organizational skills
  • Ability to prioritize and meet deadlines
  • Strong time management skills
  • Decision making and problem-solving capabilities.
  • Superior customer service skills.

Equal Opportunity Employer/Veterans/Disabled

To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.lhh.com/us/en/candidate-privacy

The Company will consider qualified applicants with arrest and conviction records

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