Healthcare Customer Service/ Patient Scheduler

Healthcare Customer Service Representative / Call Center CSR / Patient Scheduler

LHH is seeking Healthcare Customer Service representatives/Patient Schedulers in San Diego, CA. This is a TEMPORARY job with a possibility for Permanent Placement where you will start off at 18.00 per hour.

Job Duties:

Answering an average of 80 incoming calls per day from patients

Gathering patient information to confirm who you are speaking with

Typing accurate and detailed notes into internal computer system

Sending messages to doctors and nurses for follow up

Routing calls to the nurse triage line when needed

Scheduling appointments for several departments within the healthcare network

Conducting outbound calls to follow up with patients and physicians as needed

Accurately entering large amounts of data at a fast-pace?

Qualifications:

Passion for customer service

Sharp, able to catch on to training very quickly

Strong typing skills with a high level of accuracy

Ability to work on multiple screens while answering heavy back to back calls

Professional/conservative demeanor and appearance (no visible tattoos or piercings)

Attendance and punctuality are HUGE, limited ability to get time off approve

Training:

FAST TRAINING, High expectations on turn-around time to be fully up and running

Day One: Shadowing a trainer for 75% of the day, by the end of the first day they want to see our associates taking the initiative to try a few phone calls

Day Two: Trainer will listen in on calls and be there for support/questions

Day Three: Typically up and running!

They start with taking the calls and logging detailed notes, and once they have mastered logging the notes they will move them on to scheduling appointments

Compensation:

Hourly rate is 18.00$

LHH benefit offerings include medical, dental, vision, term life insurance, short-term disability insurance, additional voluntary benefits, commuter benefits and 401K plan. Our program provides employees the flexibility to choose the type of coverage that meets their individual needs. Available paid leave may include Paid Sick Leave, where required by law; any other paid leave required by Federal, State or local law; and Holiday pay upon meeting eligibility criteria.

If you think your skillset makes you the best candidate for this position, APPLY NOW!

Schedule:

40 hours/week, no overtime

Monday – Friday

8:00am – 5:00pm

Equal Opportunity Employer/Veterans/Disabled

To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.lhh.com/us/en/candidate-privacy

The Company will consider qualified applicants with arrest and conviction records