Job Title: Healthcare Customer Service Specialist

Location: Mission Valley, San Diego, CA

Employment Type: Full-Time | On-Site

A rapidly growing healthcare organization in Mission Valley is seeking a compassionate and detail-oriented Healthcare Customer Service Specialist to join our client’s team. This is an exciting opportunity to make a meaningful impact while growing your career in a supportive and fast-paced environment.

In this role, you will be the first point of contact for patients and providers, helping to ensure a positive experience through professional, timely, and accurate service. You’ll handle incoming calls, schedule appointments, verify insurance, and assist with general inquiries related to patient care and services.

Key Responsibilities:

• Answer high-volume inbound calls and respond to patient inquiries

• Schedule, confirm, and update appointments

• Verify insurance coverage and collect necessary documentation

• Provide accurate information about services, policies, and billing

• Maintain detailed and accurate records in the system

• Collaborate with medical and administrative staff to support patient needs

Qualifications:

• 1–2 years of customer service experience, preferably in healthcare

• Call center experience is a plus

• Excellent communication and problem-solving skills

• Familiarity with medical terminology and insurance verification is a plus

• Proficient in Microsoft Office

Working Hours:

• Full-time

• Onsite

• Monday- Friday

• 8am-5pm PST

Position Details:

• Location: Kearny Mesa, San Diego

• Contract to hire role

• Compensation: $24.00 per hour

If you meet the qualifications and are interested in this opportunity, please apply now — we are conducting interviews immediately!

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

Equal Opportunity Employer/Veterans/Disabled

To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.lhh.com/us/en/candidate-privacy

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

• The California Fair Chance Act
• Los Angeles City Fair Chance Ordinance
• Los Angeles County Fair Chance Ordinance for Employers
• San Francisco Fair Chance Ordinance