Technical Support Representative

Contract TypeDirect Hire

Job LocationVancouver, Washington

LHH Recruitment Solutions is currently seeking On-Site Technical Support Representatives with 1 years of experience for full time role in the Vancouver WA area. The perfect candidates will work with a team that ensures delivery of excellent customer service with experience in the industrial/manufacturing industries understanding the importance of knowing how to read diagrams and technical flow charts. This team is the first point of customer contact for general inquiries like shipment details and/or platform issues while providing prompt and accurate service to promote customer loyalty.

Job Description:

  • All inbounds, 25 calls per day-ish
  • Shipment I was expecting didn’t show up, can you track it?
  • Maybe more tech support questions, troubleshooting machines not working
  • Error codes and resolutions
  • May escalate to Engineer or Sr. Support if they can’t figure something out
  • Software: Epicor, CRM experience a plus
  • Background:

  • Need to be able to follow tech diagrams and ability to read flow chart
  • Ability to read flow chart
  • Industrial machinery/capital experience HUGE PLUS
  • Motorcycles, automotive, appliance repair experience is a huge plus
  • No software support or geek squad type people
  • Soft skills:

  • Prompt, hard-working, efficient, punctual, and prepared
  • Organized with high attention to detail
  • Ability to think quickly and take initiative
  • Ability to prioritize one’s own daily work with solid time-management skills
  • Team player with a positive, friendly demeanor
  • Location:

  • Vancouver WA
  • Hours:

  • On-Site – M-F some flexibility to start at 7am PST or as late as 8am PST
  • Equal Opportunity Employer/Veterans/Disabled

    To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.lhh.com/us/en/candidate-privacy

    The Company will consider qualified applicants with arrest and conviction records

    RefUS_EN_27_824564_2934722

    Technical Support Representative

    LHH

    10 days ago

    Contract Type

    Direct Hire

    Job Location

    Vancouver, Washington

    LHH Recruitment Solutions is currently seeking On-Site Technical Support Representatives with 1 years of experience for full time role in the Vancouver WA area. The perfect candidates will work with a team that ensures delivery of excellent customer service with experience in the industrial/manufacturing industries understanding the importance of knowing how to read diagrams and technical flow charts. This team is the first point of customer contact for general inquiries like shipment details and/or platform issues while providing prompt and accurate service to promote customer loyalty.

    Job Description:

  • All inbounds, 25 calls per day-ish
  • Shipment I was expecting didn’t show up, can you track it?
  • Maybe more tech support questions, troubleshooting machines not working
  • Error codes and resolutions
  • May escalate to Engineer or Sr. Support if they can’t figure something out
  • Software: Epicor, CRM experience a plus
  • Background:

  • Need to be able to follow tech diagrams and ability to read flow chart
  • Ability to read flow chart
  • Industrial machinery/capital experience HUGE PLUS
  • Motorcycles, automotive, appliance repair experience is a huge plus
  • No software support or geek squad type people
  • Soft skills:

  • Prompt, hard-working, efficient, punctual, and prepared
  • Organized with high attention to detail
  • Ability to think quickly and take initiative
  • Ability to prioritize one’s own daily work with solid time-management skills
  • Team player with a positive, friendly demeanor
  • Location:

  • Vancouver WA
  • Hours:

  • On-Site – M-F some flexibility to start at 7am PST or as late as 8am PST
  • Equal Opportunity Employer/Veterans/Disabled

    To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.lhh.com/us/en/candidate-privacy

    The Company will consider qualified applicants with arrest and conviction records

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