Customer Service Representative II

Employment Type: Full-Time

About the Role

We’re seeking a reliable and adaptable Customer Service Representative to join our team. This role involves supporting customer needs through various communication channels, managing incoming orders, and collaborating with internal teams to ensure a smooth customer experience. The ideal candidate is detail-oriented, comfortable working in a dynamic environment, and enjoys problem-solving.

This opportunity arises due to an upcoming team transition, and you’ll be joining a stable, collaborative group in a setting where flexibility and teamwork are highly valued.

Key Responsibilities

• Respond to customer inquiries and provide timely, accurate information.

• Manage and process incoming orders through multiple platforms.

• Address and resolve order-related issues, escalating when necessary.

• Coordinate with internal departments to ensure customer expectations are met.

• Maintain accurate records and documentation.

• Support cross-functional communication with sales, operations, and other teams.

• Utilize internal systems and customer portals to manage order flow and updates.

Qualifications

• Previous experience in a customer support or order management role preferred.

• Strong communication and organizational skills.

• Ability to manage multiple tasks and adapt to shifting priorities.

• Familiarity with business systems and tools (ERP experience a plus).

• Manufacturing or distribution background is helpful.

• Bilingual skills are a plus.

Benefits Overview

We offer a competitive benefits package designed to support your health, well-being, and financial goals. Options include:

• Health and wellness coverage

• Financial and retirement planning support

• Paid time off and holiday benefits

• Additional voluntary programs and resources

Our benefits are designed to offer flexibility and meet the diverse needs of our team members.

Equal Opportunity Employer/Veterans/Disabled

To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.lhh.com/us/en/candidate-privacy

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

• The California Fair Chance Act
• Los Angeles City Fair Chance Ordinance
• Los Angeles County Fair Chance Ordinance for Employers
• San Francisco Fair Chance Ordinance