Service Coordinator

Summary: LHH Recruitment Solutions is seeking a Service Coordinator for a great client in the Wilmington area. The role involves creating schedules, communicating with customers, and reviewing Field Service Reports. The client prides itself on caring for its employees, providing a family environment, and valuing work-life balance. Key Responsibilities:

• Draft reports, memos, letters, and other documents using word processing, spreadsheets, databases, or presentation software.
• Review, interpret, and analyze Field Service Reports.
• Oversee and manage service schedules.
• Engage with both internal teams and external clients.
• Schedule service calls by collecting customer information, logging it into the Viewpoint system, and following up to monitor call status.
• Assist in the subcontractor pre-approval process.
• Answer phone calls, directing them to the appropriate individuals or taking messages as needed.
• Handle general office tasks, such as ordering supplies and maintaining records in database systems.
• Open, sort, and distribute incoming correspondence, including faxes and emails.
• Arrange travel for technicians when necessary.
• Prepare agendas and coordinate details, such as catering, for meetings including committee and board gatherings.
• Provide administrative support to service technicians.
• Coordinate and manage office services.
• Supply information for managerial reports, financial statements, strategic planning, and decision-making.
• Perform basic bookkeeping tasks, including setting up new customers and vendors and processing timesheets.
• Create schedules based on service requests and work orders from colleagues.
• Assist fellow Service Coordinators with their tasks during their absence.
• Support the accounting team and act as a backup for the Accounting Assistant when possible.

Requirements

• Postsecondary education is preferred.
• 3-5 years of related work experience, particularly in dispatching.
• Experience in the mechanical service or HVAC industry is preferred.
• Familiarity with service management or accounting systems is an advantage.

Details:

• Employment type: Direct Hire
• Compensation: $26-28/hr
• Work hours: 8:00 am – 5:00 pm

Benefit offerings include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and 401K plan. Our program provides employees the flexibility to choose the type of coverage that meets their individual needs. Available paid leave may include Paid Sick Leave, where required by law; any other paid leave required by Federal, State, or local law; and Holiday pay upon meeting eligibility criteria. Pay Details: $26.00 to $28.00 per hour Search managed by: Jordan VanBeek

Equal Opportunity Employer/Veterans/Disabled

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The Company will consider qualified applicants with arrest and conviction records subject to federal contractor requirements and/or security clearance requirements.