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While dedicated individual coaching and in-person support remain at the heart of the way LHH works with candidates, their investments in their own digital transformation along with their unique strategy for connecting people to jobs have dramatically enhanced the human support they provide.
The Digital Talent Exchange now generates thousands of candidate-to-job matches each day. LHH’s Talent Promoters then add the critical human touch, refining these matches based on their first-hand knowledge of each company’s talent needs. They then send "Curated Talent Pools" to talent acquisition teams in the form of an interactive dashboard. Hiring managers can open individual profiles they’re interested in and directly contact candidates to arrange interviews.
Another critical component in the success of Active Placement is Ella, LHH’s artificial intelligence-powered Digital Career Agent. Launched globally in February 2017, LHH is celebrating Ella’s second birthday. Ella’s first role with LHH was to interact with candidates and learn about their search preferences to deliver a daily package of highly matched job leads, refining her matches as candidates indicated their interest level in each job. Ella has delivered nearly 100 million job matches to candidates.
LHH has continued to build on Ella’s AI capability, and she is now an integrated part of each candidate’s digital experience, augmenting the relationship individuals have with their LHH Career Coach. By interacting with candidates throughout their LHH programs and recommending relevant content and resources, Ella has increased digital engagement among candidates by 50%. Candidates who interact with Ella are also 30% more likely to provide information about the new jobs they land, enhancing LHH’s already robust global capabilities for delivering meaningful data and analytics to their clients.