The essential guide to creating an honest, ethical workplace culture in any industry
The Decency Code was written for a new generation of leaders who are looking for inspiration and tools to build great workplaces that are more aligned with emerging ethical values.
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The Decency Code
The Leader’s Path to Building Integrity & Trust
Leaders who are forthright, agile and able move people in the right direction are among the strongest and most effective in response to crisis. Which is why small decencies are so important right now. Small decencies are those everyday interactions with employees that demonstrate respect and empathy. These small decencies build resilient corporate cultures. When leaders focus on small actions that demonstrate they are invested in and care about their people, they build and maintain the trust needed to achieve business success. And with many industries currently facing massive disruption, resilience is critical to ensuring companies and people are prepared and able to respond and recover.
Authors Steve Harrison and James E. Lukaszewski share insights into how leaders build trustworthy environments grounded in decency. In their new book, you'll receive tools to help integrate a culture of decencies into your own organization. You'll learn how to:
- Create a healthy management mindset
- Improve business performance
- Promote trust
- Reduce stress
- Build better relationships
Steve Harrison is a leading expert on careers and business ethics, an international speaker, and author of The Manager’s Book of Decencies: How Small Gestures Build Great Companies, published by McGraw-Hill in 2007.
Steve is Chairman of Lee Hecht Harrison, one of the world’s largest and most respected global career management services companies. Lee Hecht Harrison is an operating company of Adecco, a $30 billion company with 33,000 full-time employees in 5,100 offices in 60 countries.
Steve served as the Worldwide Chief Compliance and Human Resources Officer of Adecco, the world’s largest HR solutions company. He is also a past member of Adecco’s
Group Executive Management Committee.
In addition to serving as LHH’s president, Steve has also held a range of Adecco positions, including Chief HR Officer, CEO of Adecco Career Services, and Chief Compliance Officer. Harrison received a BA from Lycoming College and an MBA in Industrial Relations, with honors, from the University of Cincinnati.
As an internationally recognized authority on career issues, corporate governance, and the human side of ethical business practices, Harrison frequently speaks in front
of corporate audiences worldwide.
Steve lives in New York City with his psychologist wife, Shirley. He is the father of two daughters and a son.His hobbies include fly-fishing some of America’s pristine waters. Steve may be contacted at Steve.Harrison@LHH.com.
James E. Lukaszewski
Jim Lukaszewski (Loo-ka-SHEV-skee) is one of America’s most visible corporate go-to experts for senior executives when there is trouble in the room or on the horizon. As America’s Crisis Guru®, Lukaszewski is known for his ability to help executives look at problems from a variety of sensible, constructive, and principled perspectives.
Lukaszewski has spent more than 40 years understanding the pathologies of management and leadership misbehaviors that lead to cultures of suspicion and error. Known as America’s Crisis Guru®, he has guided nearly 300 American and international companies through more than 400 reputation redefining crises, over 40 years. Lukaszewski on Crisis Communication (2013), his latest book is considered by many to be the CEO’s survival guide for reputation risk and crisis management problems.
Every student of public relations or crisis management, anywhere in the world, usually sees, reads, studies, or is taught from something Jim has written or broadcast. He is the author of 13 books and hundreds of articles and monographs. His most recent books include:
- Why Should the Boss Listen to You? The Seven Disciplines of the Trusted Strategic Advisor, Jossey-Bass, 2009
- Lukaszewski on Crisis Communication: What Your CEO Needs to Know About Reputation Risk and Crisis Management, Rothstein Publishing, 2013
- The Manager’s Guide to Handling the Media in Crisis (e-book), Rothstein Publishing, 2017
Since 1974, Jim has spent his career counseling leaders of all types who face challenging situations that often involve contention, conflict, controversy, community action, or activist opposition. He is known for taking a business approach rather than traditional PR strategies by teaching clients to take highly focused, ethically appropriate action. He is a consummate storyteller.
Lukaszewski has helped leaders in organizations large and small in literally every sector, public and private. He is often retained by senior management to directly intervene and manage the resolution of corporate problems and bad news while providing personal coaching and executive recovery advice for executives in trouble or facing career-defining problems
and succession or departure issues. Jim works for a broad range of organizations including Fortune 100 companies, foundations, manufacturers, retail organizations, government organizations, associations, and NGOs. Jim’s client list is confidential.
Jim’s biography has appeared in more than 30 editions of various Who’s Who annual editions. He has been recognized for lifetime achievement in his profession by most of the major public relations organizations in the United States. Jim served for 22 years on the Public Relations Society of America’s Board of Ethics and Professional Standards (BEPS) and is now its first Emeritus member.
Jim is based in Bloomington, Minnesota. Jim may be contacted at firstname.lastname@example.org or www.E911com.
“The Decency Code is an important book with a vital and timely message to leaders at all levels. Reading this book is an investment in building productive and engaged workplaces.”—
MARSHALL GOLDSMITH, #1 Leadership Thinker, Executive Coach, and New York Times bestselling author
“Steve Harrison and Jim Lukaszewski have written a compelling business guide for leaders at every level who aspire to create cultures anchored around the values of civility...cultures that can convert discouraging workplaces into enabling, sustaining environments that ultimately outperform the competition.”
—KEITH FERRAZZI, Bestselling author of Never Eat Alone and Who’s Got Your Back
“Why read this book about decency? While there are many big social issues in the world, every day we deal with others and have a chance to practice decency. Will this change the corporate world? It could help. But it can change you and help the people you deal with. And maybe, if we take this seriously, it can make a deep difference.”
—JOE MURPHY, CCEP, Senior Advisor, Compliance Strategists
“For more than 20 years, Jim Lukaszewski has been my single most trusted advisor and mentor for all matters of ethical corporate conduct and relentlessly positive communication. Jim and Steve share their secrets of wisdom in this outstanding manual of how to build the most decent of companies in today’s challenging environment.”
—SANDY DEAN, Chairman, Mendocino and Humboldt Redwood Company, LLC
“The Decency Code is a much-needed antidote to the prevailing incivility we see in both the workplace and the nation. Harrison and Lukaszewski plot a practical approach to regain civility, integrity, and empathy in our relations with others. This is a must-read for leaders, investors, employees, and engaged citizens generally.”
—HELIO FRED GARCIA, President, Logos Consulting
“In The Decency Code, you will find a fully developed and actionable model for building a decent workplace culture. Anyone invested in building a corporate culture that inspires a sense of purpose, empowers human beings to do their best in any business climate, and inoculates their organizations from ethical failure will be well rewarded by applying the many lessons of this book. In their encouragement, humor, and compassion, Jim and Steve are committed to your success.”
—RANJIT DE SOUSA, President, Lee Hecht Harrison
In a time when unethical behavior and corporate misdeeds abound, The Decency Code arrives to help people transform their workplaces into ones of civility and compassion. In this follow-up to Harrison's highly successful The Manager’s Book of Decencies (2007), the two authors here present a fully developed model for building a decent workplace culture. They demonstrate how companies can align organizational performance with personal values, including accountability, civility, compassion, honesty, humility, and more. It’s a critical time to do so when, according to a Gallup poll, 85-percent of employees are disengaged at work, representing a $7-trillion loss in productivity. One key to fixing culture is to have engaged and trustworthy leaders who perform everyday acts of decency, such as thinking about employees, knowing and hearing them, and helping them grow. The book has additional tools and strategies for building a workplace based on ethical behavior, such as modeling decency, calling out bad behavior when you see it, and finding and developing role models. While focused on leaders, the guide will appeal to readers wanting to bring honesty and positivity into the workplace.
—JENNIFER ADAMS, Booklist Online
Insights and best practices to build a company culture based on small decencies
The Decency Code provides you with practical pathways to creating or restoring that type of culture. These strategies address the evolving workplace: flexible, fast-moving, delayered, virtual, unstable, out-of-balance, ambiguous, global, diverse, and ruthlessly competitive.